Mohammad Kanaan

Operations officer and bank teller at Jordan Ahli Bank

• Jordan - Amman
• October 2014 to May 2017

Making sales referrals, suggest alternate channels and cross-sell
products and services.
 Conduct hundreds of bank’s routine transactions within time limits
and established guidelines (cash checks; accept deposits and loan
payments, process withdrawals etc.).
 Assess customer needs and introduce new products and services
(credit cards, saving bonds etc.).
 Go the “extra mile” to build trust relationships, customer loyalty and
satisfaction.
 Comply with regulatory requirements.
 Manage risk in every transaction and detect fraudulent transactions to
prevent losses.
 Resolve customers’ issues and provide relevant information.