system engineer
Tata Consultancy Services
مجموع سنوات الخبرة :4 years, 10 أشهر
• Data extracting through SQL query (IBM DB2), creating XML files for
testing serialization.
• Developed and maintained python scripts for automating routine
tasks and enhancing system functionality.
• Verifying and creating test cases and impact assessment for
business requirements and ensuring the test process is up to the
plan.
• Resolving production issues: doing root cause analysis and
providing the resolution, working on incidents, task request, service
request in service now.
• Salesforce Administrator tasks- User profiles creation, deletion,
updating, creating and assigning publics groups and roles, data
loading (CRUD operations), data extracting through SOQL query
(workbench), and client meetings.
• Requirement gathering and documenting, discussing business
requirement with the client, working closely with multiple
stakeholders (clients, functional and technical SMEs).
• Consistently resolving ongoing issues of both productions, sandbox
and UAT.
• Working and ensuring end to end delivery of data change request,
system change request.
• Unit testing of all the assigned enhancements before UAT.
Cert: Process: ITIL Foundation Certification(20-Nov-2019).
Awards:
• TCS Fresco Play Miles Award - Aug-2021
• TCS On the Spot Award - Aug-2021
• Service & Commitment Award - Jul-2023
ACHIEVEMENTS AND ENGAGEMENTS: * Certificate of completion the value-added course on “Spreadsheet Applications from Beginner to Advanced” in duration of 4th March, 2023 to 8th April, 2023 from Integral University, Lucknow. * Certificate of completion the value-added course on “Introduction to Cloud Computing with Microsoft Azure” in duration of 28th March, 2022 to 15th May, 2022 from Integral University, Lucknow.