Supervisor
Dnata Travel Saudi (The HRG group of company
Total years of experience :17 years, 11 Months
To effectively promote the sale of dnata products and services to the up-market clientele, government
accounts, individuals of high net worth and key corporate houses and MNC’s.
➢ To convert the sales leads and market potential into materialized business through sales visits,
presentations and promotions thereby ensuring that the benefits of the products are fully understood
and appreciated and revenue targets achieved as per the budgets.
➢ To monitor competitor activity and to keep abreast with market conditions, reporting opportunities /
threats so that necessary action can be considered and taken by Management.
➢ To create and maintain a customer database and prepare daily activity reports for Management.
➢ To build and maintain a healthy and mutually beneficial relationship with both the customers and the
principal ensuring that the highest level of customer service is provided.
➢ Compile sales and business development plans to include SMART objective setting and the co- ordination
of effective implementation through a focused sales effort ensuring all sales and marketing activities
generate required bottom line results.
➢ To co-ordinate with principal on all distribution related issues and implement all necessary sales and
business development tasks as required to be performed as directed by management.
➢ To generate sales reports both pre and post sales calls and ensure that all the market information and
opportunity are given to management with recommendations. To deliver sales targets and be
accountable for generating the required sales from the internal and external customers.
➢ To co-ordinate with respective departments and business units and ensure all the sales and business
plans are executed in a timely manner within budgets as per management requirements.
➢ To effectively implement the policies and procedures as lay down by the management from time to
time.
Achievements
• Implemented selling skills to achieve the target.
• Achieved higher yield with greater focus on job.
Develop and maintain agent accounts in order to maximize revenue generation to Jazeera
Airways.
➢ Prepare and collect market information to statistics and presentation.
➢ Coordinate assigned accounts within the territory, including the development of strategy,
tactics and communication with the account contracts.
➢ Work closely with the Sales Manager including pricing, market developments, industry
marketing issues and forecasting.
➢ Maintain communication and coordination with Reservations & Customer Service Manager to
provide continuity with corporate plans and objectives at the sales territory level.
➢ Interface with Terminal Services employees to maximize revenue opportunities.
➢ Coordinate with Accounting Department and Agents on accounts receivables.
➢ Produce selling tariffs and local schedules to the customers.
➢ Track and monitor customers' performance.
➢ API agreements with OTA agencies
➢ Perform other duties as assigned by Sales Manager.
Achievements
➢ Increasing the loyalty or satisfaction of existing customers.
➢ Solving Customers Problem or Challenges.
➢ Increasing the company press coverage or market recognition.
➢ Introduce new customers to achieved sales targets.
Job Profile:
• Update the new joiners about company policies and procedures, company expectations, and
safety procedures.
• To give training to new joiners for performing their duties without fail.
• Always works hard on subordinates to get customer satisfaction and loyalty.
• To manage the branch and sell all travel related products.
• Selected and streamlined travel products based on analysis of demand and sales, resulting in
superior delivery and selection for guests.
• Recognized for ability to quickly establish relationship with customers, up-sell products and
build a loyal clientele.
• Do regular visit to corporate companies for securing the sales.
• Prepare the monthly sales report to facilitate accurate invoicing by sales and revenue accounts.
• Plan the roster efficiently to comprehensively cover the office.
• Make the sales report as per company requirements.
• The efficient and superior handlings of corporate clients with regards, to airfare, itineraries,
and other travel arrangements.
• Making travel related reservations & issuing tickets with all relevant airline’s rules & regulation.
• To Issue XO, VMPD, PTA, EMD Hotel voucher as per customer need.
• To re-issue the air tickets accurately and efficiently.
• Process the refunds for unused as well as partially used tickets.
• Follow up with the companies for monthly invoice reimbursements.
• In case of non-availability of seats randomly flows up with the airlines to get it confirm.
• Maintain records of all revenue & accountable documents such as Tickets, XO, and MCO place
in the office and correctly reported in the back-office system to accurate invoicing.
• Maintaining the responsibility for the safe keeping of all documents and cash in the unit.
Achievements
• Consistently achieved highest sales averages by up-selling products.
• Mobilized operational staff to complete documentation on time for timely submission of
statements.
,
courses: Certificate Program in Digital Marketing.
,