محمد احسن

Responsibility and Duties: - Ensure full awareness of all products provided and is constantly updated on all changes and amendment on product features, procedure and processes. Promote IBQ retail products by providing consistent accurate and transparent information to all Elite and HNE customers. Record of over achieved target in Personal Loans, Credit cards and Elite accounts, Direct and referring Mortgage, Weekly Meeting with Companies Executives to promote our products and offering deals and benefits, Maximize on cross selling growth of existing customer base and identify new potential selling opportunities. Follow up and close selling / cross selling lead referrals. Proactively participate in banks product campaign and promotions.

Services: - Consistently illustrate high level of customer orientation and professionalism in day-to-day conduct. Ensure that all service level and commitment are being met consistently without fail. Establish and maintain strong professional relationship connection internally and externally. Ensure adherence to cutoff times and deadlines. Ensure that bank policies and guidelines are consistently & strictly followed.

Responsibility and Duties: - Achieving the given target of SME Loans, Personal Loan and accounts, ability to acquire NTB Clients, ability to maintain an excellent relationship with current clients, ability to repetitively work towards increasing the number and value of their portfolio, Analyzing the client history to check the eligibility of lending facilities.

Branch Process: - Loan operational process has done by the officer themselves like CPV calls, blocking/unblocking amounts, and early settlement of loans, printing cheques and send to Branch Manager for authorization/disbursement.

Service: - Providing Service to walk in customers, Handle complains and resolves it within TAT period, coordinating with credit team for the documents to filed and completed with requirement of compliance/ Risk, participating in training and meeting on sales and operation issues with branch management and staff, maintaining good relations with the customer in order to increase sales portfolio.

Professional Summary: Cross sell of retail products offered by ADCB, increasing the portfolio of retail clients, providing innovative product such as Personal Loan, credit cards, accounts. Resolving customer complaints, closing sales leads received from contact center. Handling the Banc assurance products, providing complete details to the clients and sending the investment leads to the branch channel.

Service Quality: Provide excellent customer service to achieve customer loyalty. Clarify and explain queries on products to the satisfaction of the customer. Provide information regarding all the retail banking products. Possess excellent communication and ability to convince the customer.

Reports: Prepare required EOD reports for submission