Head of Sales & Marketing for Specialized Services Sector
The Saudi Public Transport Company " Saptco "
Total years of experience :18 years, 2 Months
▫ Manage the sales department to the Saudi Public Transport Company " Saptco " which is the largest transport company " Semi-Governmental " in the middle east provide integrated transport and logistics services, located in Dammam, KSA.
▫ Provide a business with a large client and developing the sales department.
▫ Providing the planning and strategy for the yearly tenders.
▫ Developing, analyses, identification business and evaluation of potential new revenue streams which are most likely to increase sales revenues and customer satisfaction, and which are most feasible from a financial, operational, and technical perspective.
▫ Open new links for business in the Kingdom of Saudi Arabia, GCC & worldwide markets, attend commercial, industry forums and negotiate, Implement and finalize profitable sales agreements with preferred customers in order to obtain maximum long-term value and secure commercial deals.
▫ Identify sales opportunities and recommends innovative solutions to further improve targets.
▫ Run the operations for Hajj and Omrah both locally and internationally clients.
▫ Run the operations for tourist services like Cruise ships, Events, International exhibitions and summit in Saudi Arabia & Bahrain.
▫ Providing Control Tower functions and global freight forwarding services to Ma’aden Aluminum Company (MAC), which operates the world’s largest integrated aluminum facility, located in Ras Al-Khair, KSA.
Business Manager: Integrated Logistics
Direct client relationship, manage profit and loss (P&L), and serve as single point of contact between client and Integrated Logistics. Maximize profitability through optimizing processes, reducing error rates, ensuring efficiency and excellence in operations, and providing IT support. Identify and secure new business opportunities. Collaborate with customer to develop continuous improvements based on joint business reviews.
▫ Team Management: Train and lead customer service team to optimize performance by conducting regular meetings, providing professional development, and measuring performance to provide feedback.
▫ Operations Improvements: Develop and implement operations improvements matching customer requests to dedicated customer service representatives for customer business units including Refinery, Smelter, and Rolling Mill, resulting in increased efficiency across order fulfillment and issue resolution.
▫ Process Improvements: Attain cost savings valued at SAR 3.5 million YTD by restricting planning process.
▫ Profit & Loss (P&L): Improve P&L by proactively engaging customer in value-add discussions and optimizing solutions and services packages sold to customer.
▫ Achievement: Take on additional leadership responsibilities and successfully maintain profitable operations throughout the loss of key management personnel, including the control tower manager and the RAK operations manager.
▫ Trained employees to prepare fresh juices and fast-food
▫ Monitored produce, stored items, and managed café
▫ Awarded as Top Production Unit Manager throughout 2011 Kingdom wide
▫ Led the production and sales unit
▫ Recruited and developed members of the sales team
▫ Monitored daily, weekly, and monthly sales transactions
▫ Ensured customer sales requests and satisfaction are both met
▫ Successfully developed an operational plan and strategy for the sales team
▫ Followed up and verified employees’ compliance and achievements
▫ Generated and submitted reports to senior management and provided them with periodic development and status updates
▫ Conducted workshops, presentations, conferences, and seminars at the Technical College in Qatif discussing achievements within the fields of sales and insurance
▫ Assisted bank guests and clients by answering inquiries about services, car ownership programs, and opening new accounts
▫ Generated daily reports and submitted to the general administration
▫ Provided production procurement and marketing supervision associating with 45 international cities and 8 AlZamil AC offices across the world
▫ Traveled on a regular basis in order to follow up on business requirements and ensure quality completion of transactions and trade agreements
▫ Appointed as focal point of contact for all marketing purposes serving all international offices from the head office in Saudi Arabia
▫ Coordinated international exhibits and conferences
▫ Set-up commercial and diplomatic meetings with business owners abroad
▫ Appointed as line-production supervisor leading over 250 employees of diverse nationalities and ensured their constant development and progress
▫ Developed daily operational plans for manufacturing, assembling, marketing, storing, raw materials, spare parts, and air conditioners ensuring successful operations
▫ Conducted periodic operational reviews and submitted updates to General Manager
▫ Handled Dodge, Chrysler, and Jeep
▫ Submitted daily sales reports to Area Sales Manager
(Part Time)