IT Project Manager
Khatib & Alami
مجموع سنوات الخبرة :19 years, 5 أشهر
IT Manager / Billing business consultant Khatib & Alami Consulting - Erbil/Iraq
Senior IT Management for Water Service billing project through Kurdistan - Iraq.
Project lead, business & technology management, which spans the entire project scope, starting from civil work DCs, to design and implementation of IT Infrastructure and Oracle Utilities Customer Care & Billing solution OUCC&B, and mobile billing and Meter reading management systems for hand held devices.
As business consultant, Provide CC&B business and functional consultancy to entire project operation and stakeholders.
Major deliverable is complete Design, implementation and launch of Water utilities billing solution for Kurdistan government, General Directorate of water and sewage, Kurdistan - Iraq.
As project manager, Responsible form project planning, scheduling, vendor management, and narrative reporting on major deliverables and milestones to upper management.
Business parts includes modelling business process for Oracle CC&B system to comply with Government requirements and modern billing solutions, coordinating and aligning various parties, Gov. officials, vendors and suppliers, conducting contracts negotiating.
For Technology part, Co-designing and implementation solutions with various vendors for IT Infrastructure, mobile solution and billing; designing and implementing information security framework, enforcing ISC2 Information security practices throughout the business model; developing information security policies, procedures and guidelines.
Technologies on the project, include Oracle CC&B solution package, oracle virtual machine, Oracle Linux, Cisco Blade servers UCS B200 M4, Cisco R&S and ASAs, Commvault backup solution, VMware ESX, Microsoft Server, SQL server, Citrix load balancing, and other cutting edge technologies.
Start-up of Internet Service Provider in Baghdad Iraq, As business owner; I was in responsible for entire business operation, of rolling out Wireless Internet service to cover Baghdad Area, Developing project budget, project scheduling, Market planning.
For Technology part, I designed entire Data centre, carried our implementation with project team, build my own billing system, and Web caching, Web file storage systems, from the scratch; in addition to planning Subscriber and core network technical design and implementation.
Information Technology Manager: Itisaluna Telecom (www.itisaluna.com)
Overview:
Leading Infrastructure, ISP and Billing, Responsible for 3 supervisors, 12 - 15 team engineers, and delivering IT & billing Business Services to around 150 internal customers, and more than 4000 broadband users throughout Iraq.
Major player in the Technical Management, Consulted on Technical, Commercial and business strategies in and out of IT department, covering IT, Core, IN, Commercial services shaping, wireless communications and licensing.
As Manager of IT department, my ultimate Operational Duties are:
1- insuring an operational IP backbone that is capable of delivering Voice & data services to Itisaluna users throughout Iraq, a 3g CDMA voice & EVDO network with high quality and service continuity.
2- Insuring business standard Enterprise Services to Itisaluna Employees is provided with business edge performance.
3- Insuring Tabs billing system operational charging and commercial reporting functionality is up to cutting business requirements.
4- insuring Network operational availability, Security redundancy and resiliency.
5- insuring Customer Care, call centre and CRM technical services and requirements are delivered professionally and effectively.
6- planning and conducting narrative network security audits to the entire Network, and implementing security measurements and attack mitigation techniques
7- insuring Itisaluna Data Centres performance excellence (2 Data centres, with hundreds of Servers and network elements).
Achievements:
High network availability, monthly KPI levels around 99.9% - 100 %
High Service Availability, SLA levels around 99.9%
fast ISP service failure recovery and redundancy, network response to partial upstream connectivity failure was around 1 - 2 minutes max.
OPEX budgets reduction; annual expenses reduction to around 250K USD, via contract reviews. staff shifting and reassignment, in house technology utilization and operational procedures changes.
Sample delivered Projects:
• Online Charging System (IN "Streamwide") & AAA(EliteCore) Integration and old IN/AAA migration(Huawei)
played role as lead Project Manager, took lead in correcting Major project communication issues between stakeholders; defined project plan and schedule, Data migration and integrity check procedures, systems integration planning, project testing acceptance procedures, and Go Live planning, post go live service testing; delivered project successfully. (vendors involved: Huawei, StreamWide, EliteCore)
• IP & 3g Data Services Redundancy planning and implementation, defining and implementing service continuity plans.(Core redundancy planning, Service provider redundancy planning (BGP implementation))
• Wireless Metropolitan Area Network & Data Services Project:
Project Lead on Deployment of a PtP and PtMP Microwave licensed Network, in 18Ghz and 26 Ghz licensed Bands, to deliver layer two connectivity and internet services to corporate customers. Project Was delivered in around 2 Project team members from IT, Rollout, Transmission and BSS Dept.(s)
• Network Design for broadband Data Services Network, Access network to use hybrid License and License Exempt wireless technologies, Designing and implementing PPPoE network Core; Radius implementation(AAA) policy based routing, multiple traffic packages per connection.
• Modernization of Customer Care procedures:
Customer Care Contract Archiving had Major Time and Cost factors processing customer contracts; by applying technical automation and modernization techniques, I achieved a contract process time of 2 minutes rather than 13, and reduced cost of around 100K USD.
Design of Cell Telecom CDMA 3g EVDO rev A network, a WLL Network implementation in two Iraqi Governorates; the network is to provide 3g EVDO rev.A voice and Data services to populations of over 4 million, my work creating business plans, project budgets, network design, negotiating Vendors for solutions and quotations.
Achievements:
1- License acquisition
2- Network Design and vendor selection
The Network launch was delayed due to investment issues and later terminated due to Security issues
Managing a team based throughout Iraq Governorates, providing Technical support Services for Zain GSM Network; work involved coordinating care services for various technical Areas of GSM Network such as IN, IP Communication, Power systems., MSS Etc.
My tasks involved team management and coordination between MEC, NSN and Zain.
Some technical experiences gained:
1- Working in IN7 installation, supporting installation team in configuring MasterGuard UPS system on the IP network.
2- Providing support to onsite engineer in troubleshooting some OS related issues on servers.
3- Understanding setup of Zain IN nodes power requirements and installations
4- H/W installation of NSN SMSC, Erfill and CMD Servers.
5- Basic Redhat linux configurations and troubleshooting
Providing technical consultancies to IFES international staff and IT team, on
developing IHEC LAN/WAN environment, Security policy, VoIP and enterprise
services on the IHEC network, the network involves a campus network and a 21 remote sites through VSAT.
Installation and Configuration of various Networking Infrastructure Devices, Video Conferencing Devices (Tandberg) and VoIP solutions, Major Projects Worked on:
1- NCCMD Complete Network Installation: a medium sized network with about 250 users, Installations of 8 Cisco switches(2960 and 3560 series), 1 Cisco Pix Firewall(506E), 2 SIP VoIP phones, 1 Polycom VTC station, 1 Win2003 DC, Exchange Server 2003, Symmantec anti virus server.
2- WBBN Network higher level services installation:
A. Installation of Tandberg VTC core networking components and Telephony solutions, Devices worked on include: Tandberg Devices ( Gateway, Border Controller, multi Conferencing Unit MCU, VTC end Point 8000 and 6000), Alkatel - Lucent ( Brick firewalls 350 and 1100, ALSMS Alkatel-Lucent security management server), Cisco ( 6500 Cisco multi layer switch)
B. installation of Cisco Unified Communication Manager 6.0 (Call manger), Cisco Unity 4.1Voice mail, Cisco 3840 router as a PSTN Gateway with 8 E1 terminations to PSTN, with DSP farm of 8 Modules of 64 Channel each, used also for conference bridging, with SCCP/IP and ISDN for PSTN signalling.
3- Iraqi Independent High electoral Commission (IHEC) telephony Network:
Configuration of a Central Cisco Call manager and remote sites all over Iraq, CCM using SCCP to connect phones both at the NoC and remote sites via VSAT.
4- Installation of Cisco call manager express on a Cisco 2851 SRST router.
lead Technical Management of a 3G mobile telephony network turn key solution provided by Tecore wireless communications to Moutiny, project goal is installation and operation of a CDMA 2000 Mobile voice and data WLL network that covers about 10 Iraqi Governorates, reporting to the VP of Engineering, some main tasks include:
Management
• Coordination with Tecore wireless on entire Project Implementation
• As a member of the Technical department management, strategic planning of the entire department organization, functionality, and coordinating and supervision of subdivisions within the department, as well as with other Company departments as needed.
• Creation of Project Technical installation plan, and work breakdown structures (WBS) for the installation of the wireless communication equipment(Microsoft project)
• Coordinating with ministry of communication, for various CDMA, MW frequency channels licensing
• Coordinating various project activities with different vendors, for purpose of equipment delivery and Technical consultancy, vendors like Tecore wireless, Harris Microwave, Aircom RF planning.
Technical
• Installation of Tecore Soft MSC switches( IP), IP BSS devices (BSC+BTS), this involves SS7 routing, IP routing.
• Installation and configuration of Cisco Switches ( 2950 switches, 3750 switches (MLS functionality and routing functionality)
• Installation and configuration of Cisco 501Pix firewalls that where used to establish VPN connections for purposes of remote management
Working as a Network Engineer for RiTS (an Iraqi information technology solutions firm, www.rits-iraq.com )
Lead in providing cost effective networking designs, which meet various customers IT requirements, this involves the following:
• Initial site surveys and customer consultancy
• Providing networking infrastructure Designs that suite different customers IT requirements
• Coordinating with RiTS Business development staff, in providing Technical designs that supports as a Targeted business solution.
• Network Installations and Devices Configurations
• Reporting to Technical management and Customer P.O.P regarding deliverables and milestones of the implemented network Project(s)
• Final Network Documentations production which are handed over to the customer.
Some Projects implemented and devices worked on:
• Pilot Network analysis of one of Iraq’s Major Telco’s IP network, (Nortel components based network, services on the network included Data communications and VoIP services), the analysis was a first step, of a network upgrade requested by the customer, to use Cisco devices as a main infrastructure solution.
• Installation of a various Wireless networking components, WISPs, Point to point bridges as a MAN solutions, etc.
• Installations of Cisco Routers ( 1700 series, 2800 series) and Cisco switches (2950 series) with FXS’s and FXO’s as interfaces with PSTN
• Installations of Cisco 515E Firewalls, for Ministry of Trade, UN, firewalls functionality included, selected traffic filtering ( ex. Allowed traffic HTTP VoIP and video, ICMP blocked), Natting, DMZ, remote sessions ..etc.
• Installations Various wireless equipments ( Proxim Tsunami, Alcon, D-Links)
• Analysis of Nortel Routers and IP PBXs
.
Employee for Danish Refugee Council in Iraq.
Manager of Database department of Danish Refugee Council, an European Danish Humanitarian Organization (INGO) implementing human aid and development projects in Diyala governorate (focusing on Internally Displaced Persons and Refugees)
As a Head of DRC’s Database department, main responsibilities fall into:
a. Technicality:
- Establishing the Office's network infrastructure (LAN), cabling infrastructure for a building of 2 floors with 15 nodes.
- Network & System administration and troubleshooting, which includes installation and maintenance of a Microsoft windows 2000 domain controller, management of network resources and users.
- Design, administration and management of DRC’s different databases (Microsoft Access), managing the data as required using SQL to achieve various goals, such as weekly statistics pointing out IDP movements throughout Diyala, production of distribution lists of beneficiaries, and coordinating with UN and other NGO’s and supplying them with data, ..Etc.
- Hardware and software troubleshooting.
b. Project & Staff Management/Human resources/relief work
- Assisting Project Manager in preparations of projects proposals and projects’ implementation
- planning and reporting to project manager (Based outside Iraq), regarding various projects life cycle.
- Direct supervision of 5-7 database dept. staff members (data entry personnel, IT personnel), the department’s activities includes: information quality control, registration, monitoring, distribution monitoring.
- Supervision and training of 23 field staff members on different projects implementing techniques.
- Coordination with local NGO’s and local authority on IDPs caseloads.
-some implemented projects: IOM IDP Registration Project, IOM IDP Monitoring Project
Communications & Electronics Engineering B.Sc.
