Head of Sales - Ecommerce Expert
Fetchr
مجموع سنوات الخبرة :16 years, 10 أشهر
Fetchr (www.fetchr.us) provides global and regional e-commerce companies with a 360° solution to reach the MENA customer market: from marketing (full market entry support) to last-mile delivery services to top-notch tri-lingual customer care. Our goal is to deliver superior services for our e-commerce clients and our customers.
I worked in SofarJordan as a sales and marketing manager . this company works in all security systems from A-Z .
As a sales and marketing manager i had the below tasks :
A sales and marketing manager develops annual sales strategies for a company. This includes setting sales goals, recommending whether the company will add or drop products and determining which products the company emphasizes based on ease of sale or profit margin. The sales manager hires and fires salespeople, trains them, assigns their territories, sets their quotas and monitors their activities. He sets their compensation levels, determines commission and bonus structures and creates contests to motivate the sales staff. A sales manager is often the top-selling salesperson at the company, or was the top salesperson before being promoted to management. Because of this valuable ability, he often must keep selling as part of his job. The sales manager works with accounting and shipping departments to ensure credit checks are done quickly, orders are filled soon after they are booked and product is shipped to customers in a timely fashion.
• Zain Co.
July 2007-till now
- Customer Care Department
ISP Technical Support (ADSL, Wimax, HSPA+, Microwave, Lease line, Fiber)
Sales: o Direct Sales
Consumer Sales Consultants: • Consult with customers to recommend and sell a variety of Company products and services to meet its customers' needs
• Provide Company customers with a positive sales and service experience
• Interact with multiple online systems while speaking with customers
• Meet sales quotas and service objectives in a fast paced call center environment.
Shop Support Team Member: • Provide 1st level support to all Target team members on Unsolved related issues
• Provide technical support primarily face to face with the customer
• Independently resolve most client issues using available resources
• Escalate client needs to management when appropriate. Following through on commitments to clients
• Demonstrate an understanding of the various systems and the related trouble shooting procedures
• Create a positive image of the Client Support Center through interaction with clients, vendors, and team members
Champion Team Member:
• Acting shop manager.
• Having extra privileges to be used to solve any problem for the customers on spot.
• I was the person who is responsible for save termination for the customers while helping them find better products and packages for their usage.
• Getting extra mile with the customer in order to keep them satisfied.
B.Sc. Business Administration 2010-2011 The University of Jordan Amman, Jordan
Tawjeehi, Science stream 2006 Arab Model School Amman, Jordan