محمد آل سنان

CV

Training

teaching ICT subjects and computer

Ministry of education
DAMMAM - Saudi Arabia Jan 2012 - Present

Working as a System Administrator & Data Entry, at a Secondary School with the following main
responsibilities and duties:
• User administration (setup and maintaining account)
• Maintaining system
• Verify that peripherals are working properly
• Quickly arrange repair for hardware in occasion of hardware failure
• Monitor system performance
• Create file systems
• Install software
• Create a backup and recover policy
• Monitor network communication
• Update system as soon as new version of OS and application software comes out • Implement the policies for the use of the computer system and network
• Setup security policies for users.

Also solving the technical problems (windows, applications, Printers, copy machine, etc )

Working as a IT System Analyst, at Saudi Aramco offices with SAP divisions in Aramco (PM, BW,
HR, etc.), with the following main responsibilities and duties for the below two projects

1. First project called PMCA (Plant Maintenance Continues Auditing)
2. Second project was in HR division, it is TEM (Training & Event Management):

AL-BILAD ARABIC CO. LTD.
DHAHRAN - Saudi Arabia December 2010

Worked as an ABAP Technical Consultant under Saudi Aramco contract with SAP divisions at Aramco (PM,
BW, HR, etc.), under the Project name was TIMS (Test & inspection Management System) with the following
main responsibilities and duties:
• Technical consultants are experts in information technology.
• Technical consultants normally assist in configuration of the SAP R3 installation. In many SAP
implementations, technical consultants help in designing interfaces and customizations in R3. Finally, the
SAP R3 technical consultants would be responsible for migration of data from the legacy system to the new
SAP ERP implementation.
• Roles and responsibilities of a technical consultant:
1) Designing technical specification by looking at the functional specification you have received.
2) Developing objects using ABAP workbench tools. That may be a report program or an on-line program or a custom table.
3) Preparing the Unit test case document.
4) Peer Review
5) Working on Problem Tickets

MBS COMPANY
DHAHRAN - Saudi Arabia September to December 2010

Worked as a Help-Desk Analyst under Saudi Aramco contract for the Helpdesk at Aramco Front-Line with the following main responsibilities and duties:
• Receiving costumer calls and resolving software problem remotely through listening to costumer & diagnosing & analyzing the problem then give the proper solution.
• To provide 1st line technical support; answering support queries via phone, email and fax.
• To maintain a high degree of customer service for all support queries and adhere to all service
management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• To log all calls on the call logging system.
• Respond to enquiries from clients and help them resolve and hardware or software problems.
• Maintain a log of any software or hardware problems detected.
• Support users in the use of Computer equipment by providing necessary training and advice.

CV: AL-SINAN, MOHAMMAD - Mobile No.: +966-50-0618955 2
• To allocate more complex calls to the relevant IT Support member.
• To arrange for external technical support where problems cannot be resolved in house.
• Previous Helpdesk (telephone support) experience.
• Excellent telephone manner.
• Experience of using call logging software.
• Strong knowledge of Microsoft based operating systems with emphasis on Windows Vista / 7
• Experience with using and troubleshooting Outlook 2007 within a network environment (permissions,
calendar sharing, delegation)
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and
MS PowerPoint.
• Basic understanding of PC hardware set-up and configuration.

AL-HAJRY OVER SEAS COMPANY
Ras Tanura - Saudi Arabia August 2009 to August 2010

Worked as a Software Support under Saudi Aramco contract where I was responsible about several computer
support positions such as the following main responsibilities and duties:
• Trouble shooting.
• Resolving computer & network problems (Field support)
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL
customers only)
• Configure software to connect to Internet application servers.
• Provide training to clients in the use of system and applications as related to Internet.
• Obtain general understanding of OS and application operations related to company offered services.
• Identify and correct or advise, on operational issues in client computer systems.
• Perform creation of new accounts using company provide software tools.
• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer support related email, phone calls and other electronic communications.
• Self motivated, detail-oriented and organized.
• Experience with hardware and software issues.
• Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Typing proficiency: 40-60 wpm.