محمد آل سنان

• System (Server/OS/CloudOS), Database, Storage, Network Administration and Management
• Managing, upgrading, optimizing VMs (Linux OS)
• Marinating DB (Tablespaces, SQL, User access, upgrading, switchover, etc…)
• Provides leadership and supervision to the 4 members of the IT Service Desk team, ensuring that appropriate skilled
resources are in place to meet required service levels.
• Provides technical support and guidance to Service Desk staff.
• Provides ITIL Service disciplines, covering Incident, Problem and Change Management.
• Testing the parameters and changes in the systems.
• Daily/weekly/monthly health reports of OS & DB.
• Solving problems though SRs, TTs & RFCs
• Leading team representing multiple skills areas including internal/external resources and customers for the development
and execution of various projects
• Managing, leading, allocating and tracking resourcing dem and for current and future needs by strategic plans to
produce and review method statements, designs, risk assessments as appropriate.
• Preparation for Technical proposals and feasibility studies for Business project.
• Performing health check to whole BSS (Firewall, Switchs, Servers, OS, etc…)
• Implement VMware technology solutions for virtualization, networking, and storage infrastructures
• Create, test, and deploy VMware vSphere environments
• Deploy and manage vCloud Director and vCenter
• Procure, configure, and implement VMware products and related technologies
• Provide technical support to end users, operations, and management
• Decide and implement appropriate VMware products and technologies

holding education systems, train the employees how
to use the technology in teaching, preparing presentations and videos of how to use the technology in
education, Maintain a high level of engagement with advancements in the field, support effective and
efficient systems and processes for implementing, sustaining, & innovating with educational technology
across the district, Support district-wide education technology initiatives in alignment with the districts
strategic plan.

Teaching several materials related to Information technology, To use the schools schemes of work to
provide appropriate teaching and learning for the timetabled classes, To develop the students learning in all aspects of
the curriculum, To produce differentiated tasks for able students Set appropriate homework tasks all work thoroughly
and promptly, Create a dynamic and welcoming learning environment in ICT room, To further raise the profile of ICT
within the institute, To prepare suitable teaching resources, To support fellow staff in their use of ICT.

holding school systems, and keep them up to date, Analyzing the system and
extracting the needed reports, User administration (setup and maintaining account) & data entry, maintaining system,
Verify that peripherals are working properly, Quickly arrange repair for hardware in occasion of hardware failure, Monitor
system performance and Install software, Setup security policies for users.

Receiving costumer calls and resolving software problem remotely through listening to
costumer & diagnosing & analyzing the problem then give the proper solution. To provide 1 st line technical
support; answering support queries via phone, email and fax. To log all calls on the call logging system.
Respond to enquiries from clients and help those resolve and hardware or software problems. Support users
in the use of Computer equipment by providing necessary training and advice. To arrange for external
technical support where problems cannot be resolved in center. Experience with using and troubleshooting
Office 2016 within a network environment (permissions, calendar sharing, delegation). Experience with using
and troubleshooting Microsoft Office Applications. Identify and correct or advise, on operational issues in
client computer systems. Able to work independently and efficiently to meet deadlines. Self-motivated,
detail-oriented and organized.

Software support