محمد الزعبي

- Manage all mobile Offers, starting from design, implementation, integration, testing and launch.
- Work along with marketing, sales and strategy teams to enhance the customer’s journey improve operations and provide exceptional customer service.
- Manage more than 5 projects teams in Agile environment, realizing success through application of SDLC methodologies and application of semi SCRUM methodology.
- Support Orange top management throughout decision-making and services launch by providing daily, monthly and yearly compliance reports to drive process improvement and corrective measures.
- Manage more than 12 employees (project based employees) to complete many telecommunications and IT projects with more than 5M$ budget.
- Arrange and rollout company projects and programs that supported company's strategic vision.
- Decrease production downtime by accurately schedule, integrate and launch IT/Telecommunication nodes and services.
- Manage and optimizing Charging network nodes (SDPs, AIRs, OCCs, CCN, CRS, VS, ECMS, Mobile Money and USSD).
- Migrate and replace Orange Jordan Charging system into latest technology systems like CS3.0, CS16 and CS17.
- Upgrade charging protocols into latest and modern protocols like Voice/SMS charging protocol migration to be CIP/IP.
- Manage and Deploy Anti Bill Shock Service (ABS).
- Mobile Broadband Charging Solution (MBC), study, design, implementation, testing and launch.
- Development of SDP&AIR business configuration of data broadband traffic using diameter Gx/ Gy

- Leaded all phases of VAS services development and implementation including all requirements study, analysis, technical specification, design, and documentation as well as performance analysis.
- Development and execution of short and long terms plans for all VAS services in line with strategic business requirements.
- Manage, Develop and Validate VAS Services (mVAS, IVR, SMSC, SMS-FW, VSMS, WSMS, SMS Anti-SPAM, CRBT, MCA, ADM, Mobile Chat, I-Moved, CMS, USSD, IPTV and Auto Dialer).
- Managed more than 12 projects in telecommunications and IT industry with 8M$ budget.
- Manage Orange call center outsourcing project.
- Lead team of 10 resources (project based) during VASE projects, administering and IT infrastructure.
- Lead services swap and migration into different vendors.
- Participate in MobileCom Rebranding to Orange.
- Deploy and launch VAS Services in Orange like (IPTV, VSMS, WSMS, ADM”, WSMS ... etc).
- Develop, integrate and launch more than 10 IVR applications like (Mobile IVR app, Fixed IVR app, POS, Elite, 3G ... etc.)
- Manage VAS Services Expansion like (CRBT, MCA, Auto Dialer, VSMS .. etc)