Collector
Aramex International LTD
مجموع سنوات الخبرة :13 years, 8 أشهر
Follow up the accounts and notify customers of delinquent accounts by mail, telephone, or personal visits and collect the payments cash or cheques.
Prepare daily report for the companies that i visited.
•Answer general questions and provide assistance related to the customers’ accounts, smart phones & internet packages with Internet Devices and Tablets in a professional and courteous manner.
•Handle and resolve phone inquiries/requests from customers.
•Use Microsoft Programs and Zain Billing System to review accounts and update data with accurate information.
•Set up new accounts for customers, including helping to explain the differences in packages and offers, and identifying customer needs.
•Keep up-to-date of client developments affecting customer service, new product offerings and processes of company and customer service center by reading daily updates and attending briefings/training.
•Preparing daily reports at the end of the working day with all the sales and cash during the period of work.
•Researched overdue account balances.
•Achieved monthly collection goals.
•Documented all collection attempts accurately and truthfully.
•Maintained well-standing of customer accounts
•Initiated all collection activities (telephonic calls, letters and emails)
•Analyzed accounts receivable information to settle on priority
•Produced standard aging reports
•Analyzed receivables information from aging report
•Monitored and collected on historical due amounts
•New car registrations and the preparation of documents required for vehicle registration.
•Renew company annual vehicles insurance policies.
•Follow-up related invoices with insurance companies.
•Good knowledge of all kinds of car insurance third party insurance, full insurance, and civil cover insurance.
•Data Entry Collection section in the office for Wataniya Telecom.
•Organize data and preparing required reports using special program (SALAH ALJASEM).
•IT & Technical support for the office computers: Installing operating systems, software, checking hardware, printers … etc.
Technical Diploma in Computer Engineering and good knowledge in computer's programs