Mohammad Algarni

• Develop and implement the companys IT strategy, ensuring alignment
with business goals.
• Oversee the design, implementation, and management of the IT, including
networks, servers, storage systems, and connectivity solutions.
• Lead the selection, customization, and integration of an appropriate ERP
system to streamline project management, supply chain coordination, and
inventory control across factories.
• Implement robust cybersecurity measures to protect the companys IT
assets, including firewalls, intrusion detection systems, access controls,
and regular security audits.
• Facilitate seamless collaboration and communication across TETCO
Departments and project teams by implementing and managing
collaboration tools and communication platforms.
• Manage relationships with IT vendors and service providers, including
hardware and software vendors, cloud service providers, and IT
consultants.
• Ensure compliance with relevant regulations and industry standards.
• Lead and develop the IT team, providing mentorship, guidance, and
performance management to foster a high-performing and motivated
team.

• Provides leadership and supervision to the Infra & Ops team members,
ensuring that appropriate skilled resources are in place to meet required
service levels.
• Provides technical support and guidance to Service Desk staff.
• Direct involvement in incidents or problems (irrespective of priority) that
cause service impact and acts as escalation point for incidents not being
resolved in a timely manner.
• Provides ITIL Service disciplines, covering Incident, Problem and Change
Management.
• Provides Azure, Private Cloud support and administration.
• Provides Cisco Switches, Firewall and Routers support and administration.
• Works with Head of IT to establish standards and best practices for
managing internal infrastructure, including network, access rights,
desktops, servers, internal applications.

• Direct the day-to-day operational responsibilities for the platform and user
experience technologies.
• Direct service design, engineering, planning, support, and maintenance.
• Monitor the performance of the technology services review and remediate
its failures and drives solutions
• Verify technology standards and best practices are maintained across the
organization.
• Verify technical problems are resolved in a timely and cost-effective
manner.
• Budget Management & Optimization

• Provides leadership and supervision to the Infra & Ops team members,
ensuring that appropriate skilled resources are in place to meet required
service levels.
• Provides technical support and guidance to Service Desk staff.
• Direct involvement in incidents or problems (irrespective of priority) that
cause service impact and acts as escalation point for incidents not being
resolved in a timely manner.
• Provides ITIL Service disciplines, covering Incident, Problem and Change
Management.
• Provides Azure, Private Cloud support and administration.
• Provides Cisco Switches, Firewall and Routers support and administration.
• Works with Head of IT to establish standards and best practices for
managing internal infrastructure, including network, access rights,
desktops, servers, internal applications.

• Monitor ACCs IT hardware and software identify issues and escalate to
relevant IT departments
• Perform the routine IT maintenance and back-up activities
• Ensure that IT operations are in accordance with OLAs and SLAs
• Update and maintain proper documentation for daily scheduled tasks, and
error reporting
• Update IT operations batches and upgrades
• Participate in the development of operating instructions and procedures
for productions and testing on the operating system
• Maintain interface with user community in matters related to computer
operations; analyze user problems identified and recommend solutions
• Enter commands, using computer terminal, and activate controls on
computer and peripheral equipment to integrate and operate equipment
• Research and report trends and patterns of problems
• Generate and document system statistics using monitoring tools
• Ensure appropriate logging, diagnosing and reporting of hardware
malfunctions

• Lead the development team for GDNC ERP System
• Lead the implementation of Human Resource System
• Created requirement & functional specification documents
• Researched software products and made recommendations for upgrades
• Appointed as Scrum Master to implement Agile methodology for new
projects and transition assigned team from traditional Project
Management practices (PM) to Agile
• Prioritized, coordinated and tracked progress of the Software Development
Life Cycle (SDLC) and monitored financial status to ensure deliverables,
milestone dates and budget were met on or before deadlines
• Successfully motivated and lead teams that included developers, business
analysts and QA/Testing while promoting a high level of team rapport.
• Interfaced with client senior management regarding status of resolution of
issues and next-steps.

• Responsible for overall direction and maintenance of the companys IT
infrastructure
• Manage enterprise-wide IT support of 500 end users, work stations, and
multiple devices in SITCO Pharma Head office, sales office & warehouses.
• Managed and negotiated IT vendors relations (IT Infrastructure, voice and
data providers).
◦ Actively participated in the implementation of Oracle
ERP System (E-Business Suite)
• Created fiscal year budget for IT department
• Built disaster recovery plan to secured data integrity and minimize
downtime operations.
◦ Hired and trained IT department personnel.
• Analyzed support tickets to view and consider improvements in process /
systems.
• Built IT departments rules and procedures and deployed departments
rules to all company departments.
• Implement an ITIL aligned Helpdesk Management System to improve
customer relationship and efficiently monitor and track the status of any
complaint or service request.
• Migrate mailboxes from MS Exchange to Office 365 which helped to
reduce the total cost of ownership, increase the system availability &
secure & protect user data.
• Managing the service delivery and support functions
• Produce regular reports of service achievements to Customers and Senior
Management.
◦ Manage IT Infrastructure
• Monitor IT Operations and Administration
• Provide and manage Application Support to business users
◦ Manage IT
Support Helpdesk
• Works with IT support teams and business to ensure appropriate and
timely retirement of applications or services