Excellence Expert
Abudabi Ports Company
Total years of experience :20 years, 9 Months
Ensure the implementation of the requisites set by the Abu
Dhabi Government Excellence Award and GSEC.
• Managing Excellence Teams, conducting Self-Assessment,
Training, coaching and mentoring as needed to make sure
they are ready for ADAEP.
• Supervising implementation of Quick wins and long term
improvement plan to support ADPC submission.
• Preparing Submissions and the needed PowerPoint
Presentations for Assessor visit.
Achievements:
• Winning the Main Award of ADAEP 2017 plus Best
Service Award and Best Financial Entity.
• All My Teams has been shortlisted to Top 5.
• Two of Six Won and Ranked 1st
Ensure the implementation of the requisites set by the Abu
Dhabi Government Excellence Award and GSEC.
Managing Excellence Teams, conducting Self-Assessment,
Training, coaching and mentoring as needed to make sure
they are ready for ADAEP.
Supervising implementation of Quick wins and long term
improvement plan to support ADPC submission.
Preparing Submissions and the needed PowerPoint
Presentations for Assessor visit.
Achievements:
Winning the Main Award of ADAEP 2017 plus Best
Service Award and Best Financial Entity.
All My Teams has been shortlisted to Top 5.
Two of Six Won and Ranked 1s
SKEA Assessor
Highlights & Achievement:
• Review the structure of organizational excellence teams and develop and evaluate the performance of the teams.
• Conducting Organizational Mock-Assessment at All levels according to the RADAR methodology for our clients.
• Prepare and Develop Corrective Action Plans based on the results of the Mock-assessment, and link it to the Organizational Strategy.
• Promote the culture of excellence in the Organization at all levels to achieve its vision and objectives.
• Initiate, follow-up, coordinate and manage excellence Improvement initiatives for our clients.
• Supervise the continuous development of procedures and services to ensure that the organization achieve its objectives and meets costumer expectations.
• Delivers Excellence related training (EFQM model, leadership, Strategy)
• Develops and deploys internal initiatives and awards aiming to support the culture of Excellence
• Support submissions writing for several entities for Ministry of Interior Award, Abu Dhabi Award.
• Building related methodologies, policies and procedures.
• Benchmarking Methodology.
Projects:
• Crime scene Department - Ministry of Interior
Enhance competitiveness capabilities, and Interior Minister Award mock Assessment.
• Emirates Institute of Naturalization, Residency and Ports
Self-Assessment EFQM Model, Enhance competitiveness capabilities and corrective action plan
• Al-Ain Destitution
Support in writing nomination forms for Abu Dhabi Award.
Strategic planing and Performance management
• G4 - Dubai Excellence Award.
• Smart Transformation to the Strategic planing and Performance
management daily task.
Highlights & Achievement:
Review the structure of organizational excellence teams and develop and evaluate the performance of the teams.
Conducting Organizational Mock-Assessment at All levels according to the RADAR methodology for our clients.
Prepare and Develop Corrective Action Plans based on the results of the Mock-assessment, and link it to the Organizational Strategy.
Promote the culture of excellence in the Organization at all levels to achieve its vision and objectives.
Initiate, follow-up, coordinate and manage excellence Improvement initiatives for our clients.
Supervise the continuous development of procedures and services to ensure that the organization achieve its objectives and meets costumer expectations.
Delivers Excellence related training (EFQM model, leadership, Strategy)
Develops and deploys internal initiatives and awards aiming to support the culture of Excellence
Support submissions writing for several entities for Ministry of Interior Award, Abu Dhabi Award.
Building related methodologies, policies and procedures.
Benchmarking Methodology.
Projects:
Crime scene Department - Ministry of Interior
Enhance competitiveness capabilities, and Interior Minister Award mock Assessment.
Emirates Institute of Naturalization, Residency and Ports
Self-Assessment EFQM Model, Enhance competitiveness capabilities and corrective action plan
Al-Ain Destitution
Support in writing nomination forms for Abu Dhabi Award.
Build an integrated Corrective action plan for my institute according to the ADAEP office report including a detailed steps and responsibilities and time frame designed to meet and exceed the expectation of the ADAEP office.
Design and Internal Award program with a brand new creative idea to help in consolidating the concept of excellence.
Providing a sustainable initiative in the core business of my institute.
Amending many HR systems to fit with excellence requirement.
Strategy review and Vision and mission formulation.
Building Suggestion and complaint system.
Certified Training:
Certified EFQM External Assessor from EFQM Foundation. Belgium.
Key Responsibilities:
Functioning as a Excellence consultant to our clients management team to help in awarding and applying excellence principles as per EFQM Excellence Model.
Business Development for consulting services.
Functioning as HR consultant and performing business process improvement.
Key Responsibilities:
Working on Excellence modeling and assessment while acting as Excellence consultant to our clients.
Functioning as a human resource consultant to the client management team to develop HR systems that support business goals, strengthen organizational effectiveness, impact performance, morale, retention, motivation, and employee satisfaction.
Proposals preparation.
Surveys analysis and Reports generation.
Highlights & Achievement:
Business Process Mapping and improvement for Saudi Electricity Company.
Developed Municipalities Administrative Excellence Award of Riyadh, King Abdulla Award for Training based on EFQM, also Performing Assessment using RADAR.
Worked on qualifying such companies to win King Abdulaziz Award in Saudi Arabia by performing mock assessment and gap analysis and action plan.
Perform Statistical analysis for Best Saudi Company to Work for 2009 and 2010 questioners and developing Interactive and auto generated Report.
Key Responsibilities:
Attending intensive program for six month called “Ruwad Program” for Qualify new generations of leaders.
Business Process Improvement for the bank's processes,
Supervising the Banking process and ensuring the obligation to the policies.
Internal Auditing for bank’s operations.
Making robust controls to avoid possible issues for the bank;
Policies / procedures writing;
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Highlights & Achievement:
Participated in Business Process Improvement for bank’s retail operations like customer service operations, customer relation operations, auditing operations.
Participated in Risk identifications for the Bank’s operations, especially ATM machines policies.
Participate in developing robust controls to avoid possible issues via bank’s policies development.
• Participate in preparing many customer surveys.
• Performing statistical analysis for such surveys and programming many Auto Report Generator.
Highlights & Achievement:
Prepare a resources map to help in planning processes.
Perform staff performance reports, machine efficiency reports.
Setup the platform for the maintenance planning section.
Finished A course of ISO 9001:2008 Successfuly from a reputable instituation in Jordan called SGS that has creditability from UK institution called IRCA.
Industrial Engineering Sub major: Industrial Management