Operation Manager F&B
Alabbar enterprises
مجموع سنوات الخبرة :17 years, 1 أشهر
Manages the overall operation of the brand and its financials, exercises discretion while doing so. Ensures company standards are met and ensures store Associates comply with policies and procedures. Develops and ensures compliance with Corporate Store policies and procedures. Upholds and executes the vision and mission of Yogurt land and assist others in doing the same.
Manages the overall operation of the brand and its financials, exercises discretion while doing so. Ensures company standards are met and ensures store Associates comply with policies and procedures. Develops and ensures compliance with Corporate Store policies and procedures. Upholds and executes the vision and mission of Yogurt land and assist others in doing the same.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
Demonstrates knowledge of the brand specific service culture.
Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.
Supports and supervises an effective quarterly audit compliance
Operates all department equipment as necessary and reports malfunction.
Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.
Encourages and builds mutual trust, respect, and cooperation among team members.
Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Ensures and maintains the productivity level of employees.
Ensures all team members/ supervisors understand the brand specific philosophy.
Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
Celebrates and fosters decisions that result in successes as well as failures.
Communicates areas that need attention to staff and follows up to ensure understanding.
Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.
Establishes and maintains open, collaborative relationships with employees.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
Follows property specific second effort and recovery plan.
Stays readily available/ approachable for all team members.
Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Takes proactive approaches when dealing with guest concerns.
Sets a positive example for guest relations.
Stays readily available/ approachable for all guests.
Reviews comment cards and guest satisfaction result with employees.
Responds in a timely manner to customer service department request.
Additional Responsibilities
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Analyzes information and evaluates results to choose the best solution and solve problems.
Performs hourly job function if necessary.
Extends professionalism and courtesy to team members at all times.
Comprehends budgets, operating statements and payroll progress report.
Assists in ensuring efficient and profitable operation of a Starbucks store. Leads and empowers store partners to ensure that the Starbucks ‘service experience’ is consistently provided for customers through quality store operations.
KEY DUTIES AND RESPONSIBILITIES
Assists in ensuring that the Starbucks ‘service experience’ is consistently provided for all customers, and that they receive the highest quality product possible, implementing efficient, speedy customer service. Ensures all company policies, store operating standards and procedures are communicated effectively to partners and are maintained and consistently followed for profitable operation. Ensures store appearance and equipment are maintained to the highest possible standards, and follows safety and security guidelines to create and maintain the safest environment possible for partners and customers.
Identifies and acts on quality issues in relation to service, environment, staffing levels, partner competence, operating procedures, and recommends responses/actions to maintain the highest possible standards in all areas.
Assists in maximising store profitability by seeking opportunities to increase sales, assisting in managing inventory and in controlling materials/staff costs. Assists in producing daily, weekly and quarterly financial reports. Ensures all cash handling and cash register functions are performed in an accurate and consistent manner, and in full accordance with company procedures.
Recommends how to manage costs within budget, identifies/suggests methods of increasing sales. Monitors compliance with standards, decides/recommends action to control/improve.
Assists in ensuring the proper types and amounts of materials, supplies and merchandise are ordered and stocked.
Recommends optimum stock levels against sales, inventory costs and budget.
Assists in training and developing partners to Starbucks customer service standards, operating standards and ‘star’ skills. Assists in effectively communicating new product information to partners.
Continuously reviews each partner ‘s skills and decides targets for /methods to achieve improvement and maintain standards.
Assists in encouraging full participation of partners in creating store goals and developing plans
Decides how to share goals with partners, how to motivate them, and how to manage achievement.
Assists in maintaining appropriate daily and weekly staffing requirements, monitoring/managing schedules for partner work hours, vacations and days off. Assists in resolve partner complaints and concerns, and provides ongoing performance feedback. Counsel’s partners when necessary.
Handles day-to-day operating issues/ recommends staff required based on skills/trading patterns. Assesses, and makes recommendations concerning, performance.
ROLE REQUIREMENTS
The job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks experience for our customers and partners. The store manager is required to regularly and customarily exercises discretion in managing the overall operation of the store. In particular, a majority of the time is spent supervising and directing the workforce and making staffing decisions to include but not limited to, hiring, training, evaluating, disciplining and scheduling, to ensure customer satisfaction and product quality, managing the stores financial performance and managing safety and security within the store.
PRIMARY OBJECTIVES
To maintain an effective and efficient workplace by promoting the highest possible work standard.
JOB SUMMARY
This role is responsible for the management of all sections and that they are functioning to the highest standard under the supervision of their Team Leaders. It requires a thorough understanding of a wide range of processes and procedures. The incumbent must lead by example and is ultimately responsible for the effectiveness.
in main dining room where breakfast and dinner is conducted.
Serving Mediterranean foods on lunch and dinner, Four Season’s Philosophy thus do little extra but little extra makes big difference.
Jordan
Jordan
Jordan
SAT Passed Seq. # 0474766 SAT – 1 Test Reasoning Mathematics and verbal, Graduation Degree B+
I can show all the original certificates