medical representative
Medical and pharmacutical services
مجموع سنوات الخبرة :11 years, 3 أشهر
Medical Representative for cosmetic product
Bupa Arabia is the first specialized healthcare company as well as the largest health insurance company in Saudi Arabia http://www.bupa.com.sa/english
Key Responsibilities:
• Deal with all customers queries - face-to-face, over the phone and by e-mail - processing all calls and member requests adhering to company standards as an efficient and proactive point of contact for internal and external customers.
• Contribute to the achievement of the company’s retention targets through effective promotion and advocacy of Bupa Arabia products and value-added services.
• Maintain a thorough knowledge of all departments, company network of hospitals, products and services to provide accurate information to customers and deal with general queries with confidence.
• Deal competently with customer complaints and take appropriate steps for satisfactory resolution of issues with minimal intervention of team leaders.
• Update all complaints in to the complaint tracker system and highlight recurring problems to identify root causes and implement corrective and preventive actions.
• Ensure that the hospital complies with the standards of service agreed with Bupa Arabia in all services delivered to members consistently at all times.
• Support the front desk staff of the hospital in dealing with Bupa Arabia members adhering to established guidelines and procedures while ensuring use of swipe cards, fingerprint machines and technical services linked to the company including the website.
• Identify and report opportunities for improving the company’s procedures, technology and service enabling Bupa Arabia in offering a universally high level of service to all customers.
MBC is a well-established company in KSA engaged supplying the best medical products to health centers in the Kingdom http://mbc-ksa.com/
Highlights:
• Consistently exceeded targets and delivered 20% growth in revenues and 15% growth in gross margins.
Key Responsibilities:
• Led and managed the sales team in dealing with business development and sales of a range of pharmaceutical and medical supply products.
• Developed and implemented marketing strategies and sales plans to achieve predefined sales and revenue targets across various customer segments including hospitals, diagnostic centers and pharmacies in the region.
• Identified opportunities and formulated and executed action plans for new business development through launch of new products, expanding in to new markets and acquisition of new customer accounts.
• Built and sustained excellent relations with decision makers and key opinion leaders (KOL) across customer organizations facilitating sustainable business growth.
• Coordinated with supply chain team in monitoring inventories of products across the region and ensured availability of optimum stock holdings to meet business demands.
• Tracked and analyzed markets to evaluate trends and competitive environment and provided strategic inputs on opportunities and threats to the management.
• Led the company’s participation in tenders and direct purchase requests from major public and private sector organizations including preparation and submission of bids/quotations and following up to secure business deals.
• Supported technical teams in dealing with customer complaints and issues including identification and remediation of root causes.
• Provided consistently high standards of customer service and support including identification and fulfillment of requirements, on time execution of orders, user training and issue resolution assuring customer satisfaction and loyalty.
Pharmacist
Pharmacy