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Mohammad Almaaitah, Care Coordinator

Mohammad Almaaitah

Care Coordinator·SEHA Clinics

Jordan

High school or equivalent, Ontario Management College Program

Work experience

Total years of experience: 9 years, 4 months

Care Coordinator

December 2024 - February 2026

SEHA Clinics

Al Ain, United Arab Emirates

December 2024 - February 2026

•
•
•
Coordinated patient appointments, tests, and follow-up care, improving patient satisfaction and ensuring adherence to treatment plans.
Collaborated with physicians, nurses, and other healthcare professionals to develop personalized care plans for patients.
Regularly reviewed and reported on KPIs to senior leadership, providing data-driven insights that supported continuous process
improvements. any
follow-up and recovery rates.
Specialist.
•
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Care Coordinator

December 2024 - February 2026

SEHA Clinics

Al Ain, United Arab Emirates

December 2024 - February 2026

Coordinated appointments, tests, and follow-up care with a customer-centric focus, ensuring alignment with treatment plans and overall
satisfaction.
Collaborated with cross-functional teams to develop personalized care plans, using performance data to drive service improvements.
Provided regular KPI reports to senior leadership, reinforcing a data-driven approach to patient support and process enhancement.
Company industry:
Other Healthcare Services

QualityAssurance Specialist

October 2023 - August 2024

EverCommerce

Amman, Jordan

October 2023 - August 2024

•
•
•
•
Monitored and evaluated over 500 customer interactions monthly, ensuring adherence to quality standards and company guidelines.
Developed and implemented a feedback loop that improved team performance, leading to a 15% increase in overall customer satisfaction.
Conducted training sessions to address common issues identified in QA reviews, reducing error rates by 20%.
Collaborated with management to refine quality assurance processes, resulting in more efficient and accurate assessments.
competitive
•
Company industry:
Marketing
Job role:
Management

Customer Support Quality Specialist

October 2023 - August 2024

EverCommerce

Amman, Jordan

October 2023 - August 2024

Monitored and evaluated over 500 digital customer interactions monthly to ensure delivery of accurate, efficient, and high-quality
Company industry:
Marketing

Sales Operations Specialist

July 2023 - October 2023

EverCommerce

Amman, Jordan

July 2023 - October 2023

Recognized in the top three performers each month since joining, consistently surpassing key performance indicators in a highly
environment.
Company industry:
Marketing
Job role:
Sales

Customer Engagement Specialist

July 2023 - October 2023

EverCommerce

Amman, Jordan

July 2023 - October 2023

Finalized deals effectively, contributing to a monthly sales volume boost of $2M while ensuring a customer-centric approach in all
retention.
•
Company industry:
Marketing
Job role:
Customer Service and Call Center

Customer Support Coordinator

March 2016 - October 2020

Property Shop Investment LLC.

Abu Dhabi, United Arab Emirates

March 2016 - October 2020

Used CRM tools to track leads and follow-ups, helping the team close leases faster and improve tenant
Company industry:
Real Estate
Job role:
Customer Service and Call Center

Project Student Research Assistant

December 2013 - March 2016

NewYork UniversityAbu Dhabi

Abu Dhabi, United Arab Emirates

December 2013 - March 2016

•
• Coordinated participant engagements efficiently, ensuring robust collaboration and adherence to project timelines.
Facilitated smooth project operations by maintaining clear documentation and communication among team members.
Company industry:
Higher Education
Job role:
Research and Development

Education

Centennial College

May 2022

May 2022

High school or equivalent, Ontario Management College Program

Canada

Elite Private School

May 2013

May 2013

High school or equivalent, Business Administration

United Arab Emirates

Skills

CONTINUING CARE
Intermediate
CONTINUING CARE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PERSONALIZED SERVICE
Intermediate
PERSONALIZED SERVICE
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
COMPUTER SECURITY AWARENESS TRAINING
Intermediate
COMPUTER SECURITY AWARENESS TRAINING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
HEALTHCARE SERVICES
Intermediate
HEALTHCARE SERVICES
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Management College Program