ELV ACCOUNT MANAGER
Techno Q
Total years of experience :13 years, 8 Months
▪ Manage a portfolio of accounts to achieve long-term success
▪ Develop positive relationships with clients
▪ Act as the point of contact and handle customers’ individual needs
▪ Generate new business using existing and potential customer networks
▪ Resolve conflicts and provide solutions to customers in a timely manner
▪ Supervise account representatives to ensure sales increase
▪ Report on the status of accounts and transactions
▪ Set and track sales account targets, aligned with company objectives
▪ Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
▪ Suggest actions to improve sales performance and identify opportunities for growth
▪ Market research and strategic analysis of the market in order to decide on which market segment to target.
▪ financial planning and forecasting to get funds (income statement, cash flow, balance sheet )
▪ Utilizing existing staff and assign new responsibilities to each employee.
▪ Building a company structure and hiring plan, assigning responsibilities and different authority levels.
▪ Hiring new employee as required and negotiating their contracts.
▪ Validating the design of telephony, CCTV, network and structure cabling systems.
▪ Generating new sales lead and negotiate it with customers.
▪ After sales follow up with customers and make sure of high customer satisfaction levels.
▪ Attending board meetings and running on ground operations for a system integrator company.
Focused on the delivery of the customer’s solution by planning, organizing, leading, controlling and closing out projects within the project constraints of cost, quality, scope and schedule.
▪ Develop scope of work and project plans for customers
▪ Manage the entire implementation efforts
▪ Facilitate and establish regular project review meetings
▪ Serve as customer’s single point of contact for all project related issues
▪ Organize and motivate the implementation team
Responsible for AVAYA systems implementation, integration and support:
▪ Worked with AVAYA voice modules (small, medium, enterprise), hot-site and cold-site configuration
▪ Worked with AVAYA contact center applications (CMS reporting application, CCE multi-channel contact center, WITNESS products including call recording and reporting)
▪ Worked with PMS and HOSPITALITY systems (Du-Voice, Opera, Jazz)
Artelco
Special
Projects
* Companies in Jordan: Arab Bank, Wi-Tribe, Extensya, Crystal Call, Union Bank, Jordan Dubai Islamic Bank, Jordan Invest & Finical Bank, KPMG, PWC, Abo Khader Auto motive, CCS, MEPS, GE health Care, PEPSI, HILTON Double tree, Regency, USAID, ARAMEX, National Bank of Abu Dhabi, AMEX, AL al-beit university, Qatrana, MSD, Standard Charter Bank, UCIC
* Companies in Saudi Arabia: Saudi Airlines, PPA, Al-Noor Hospital, Alahlia Insurance
Master in Business Administration-ERP concentration-ERP certificate, August 2014 YOUNGSTOWN STATE UNIVERSITY – Youngstown, OH Williamson College of Business Administration – AACSB Accredited Strong course work in SAP, S&OP, Aggregate Demand Planning, Product Cycle, Inventory Planning, Order Fulfillment, Inventory Control, Operations Management, SCM, BPI, Strategic Marketing, Strategic Management, Global Business
Bachelor in Electrical Engineering-Focus on Communications, February 2009 PRINCESS SUMAYA UNIVERSITY FOR TECHNOLOGY – Amman, Jordan Graduated 3rd in the Class Graduation Project in Communication Engineering field: ▪ Designed a prototype of an electronic blind cane to detect obstacles in the blind person’s path and send the collected data to a special programmed mobile application using Bluetooth technology where the mobile application pronounces the received distance ▪ The project gained national TV and radio and newspaper attention