Senior Operation consultant
Kasbee holding
Total years of experience :16 years, 5 Months
• Managing and supporting the sales team operations. • Generating daily sales reports.
• Generating analytic reports for the sales team and senior stakeholders.
• Managing and supporting the sales team operations on a daily bases.
• Generating daily sales reports.
• Generating analytic reports for the sales team and senior stakeholders.
• Handling Key accounts on behalf of the sales team to ensure smooth integration, transactions, and settlements.
• Leading the Support Team, both users and Technical Support.
• Playing an integral part and a link between the Business and Engineering teams.
• Managing the integration follow-up and support to ensure smooth and seamless integration between partners and CASHU's systems and our payment services, which includes creating the needed test environment as well as the live environment for the clients.
• Supporting the Business Team in acquiring, onboarding, integrating, and maintaining the client.
• Responsible for the technical support team.
• Managed communication between Business team and the Engineering department,
• CASHU integration manager, ensuring smooth and seamless integration between our merchant/vendors with our payment services APIs,
• Managed Key accounts (Merchants and Vendors)
• Supporting clients on the use of student conduct systems created by the company.
• Technical review for new client servers and infrastructure readiness for hosting the conduct system.
• Generating custom reports for the clients.
• Troubleshooting issues reported by end users, technical and business related.
• System deployment and integration Hosted and /or client hosted
• Managing merchant accounts business operations that include funds request, merchant settlements and voucher dispatch.
• Preparing CASHU voucher orders for resellers locally, regional, and global. Including shipping and activation upon delivery. Vouchers were physical at that time.
• Preparing daily, Weekly and Monthly reports on issues reported by clients, merchants, and resellers to improve services and client experience.
• Handling business acquisition and opening new markets.
• Participating in product feature development that included adding barcodes to CASHU vouchers.
• End user customer satisfaction.
• Providing technical support for CASHU business partners on how to manage their accounts and coaching and troubleshooting any integration tech issues.
• Handling and answering customers’ inquiries across all Maktoob’s businesses on all support channels.
• Reviewing users’ generated content on to ensure they go according to Maktoob’s community guidelines.
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