head of operations
ATCOM
Total des années d'expérience :21 years, 2 Mois
Managing operations
Identify new potential accounts which meet the required minimum standards to warrant Key Account status, to manage and nurture these accounts to fulfil maximum potential
Ensure exceptional customer service, proactive sales environment and efficient branch operations, will adhering to regulations/compliance requirement
Declare and assign the KPIs for staff team to align them with their goals & targets within the working business year
Analyse and mitigate all risks for various issues for branch operations and manage all resources and coordinate with staff to provide support to all branch operations
Manage awareness training of banking risk and fraud factor from time to time for all staff front liners and back officers and managers as well
Collaborate with sales team to prepare schedule of all operations & track progress and assist all operations leader to resolve all issues and achieve all business objectives
Ensured that sales resources evolved in line with the Marketing mission and company’s vision together with the Sales Teams’ potentials
Attended conferences and worked with Subject Matter Experts as well as provided feedback from market to product regarding products including coordinating gaps between product functionality and market/customer demands
Worked with Sales Personnel to provide product, business and technical knowledge in support of sales activities
Liaised with Product Managers to understand details of product direction & design and communicate information back to sales organization
Understood business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, etc.