key accounts manager
Startek India
مجموع سنوات الخبرة :9 years, 6 أشهر
Key Accounts Manager
Startek (Flipkart/Shopsy)
The key responsibility is to develop and nurture strong, long-lasting relationships with a company's most important clients. These clients are typically those that generate the most revenue or have the highest growth potential for the company.
Here are some of the key tasks a KAM performs to achieve this:
Act as a trusted advisor to the client, understanding their business
needs and challenges.
Develop and deliver customized solutions that meet the client's
specific requirements.
Manage and grow client accounts, working to achieve revenue targets and maximize profitability.
Identify and qualify new sales opportunities within existing accounts (upselling and cross-selling).
Provide ongoing support and account management to clients,
ensuring their satisfaction with the company's products or services.
Monitor and report on key client metrics and satisfaction levels.
Stay up-to-date on industry trends and competitor offerings to ensure the company remains competitive.
• An understanding of issues, names, geography, history and the ability to put all of these in perspective for viewers. It comes from the commitment to being a student.
• Sorting, organizing, prioritizing and retaining massive amounts of incoming data.
• Sensitivity to ethical that often litter the field of live confirmed information, graphic video, words that potentially Entertain, public Enthusiasm or words that add pain and those who care about them.
• Grammar, syntax, pronunciation, tone and storytelling no matter how stressed or tired the anchor may be.
• An instinct for what people need and want to know, in the event, and the ability to draw information by skillful, informed answering by listening questions.
• The ability to simultaneously take in a producer's instructions via an earpiece while scanning new information from computer messages, texts or Twitter, listen to what other people on the team are sharing and public are adding, live-tweet info to people who have come to expect information in multiple formats.
• An understanding of the tasks and technology that go into the execution of an event, the ability to roll with changes and glitches, and anticipate all other professionals involved.
• The ability to condense or expand one's speech on demand, to sense when a public needs refreshing or recapping, to know without even looking at a clock how many words are needed to fill the minute while awaiting people, live feed or interactive.
Jobs description and responsibilities:-
1st Aug 2015 - 31st Oct 2016
NPV Staffing Co.
Aliganj, Lucknow.
Reference: Noman Azhar
Business Development Manager
& Account Manager
Mob. : +91-8081828209
E-mail :nomaanazhar2008@gmail.com
Linkedin IDhttps://in.linkedin.com/in/nomaanazhar
Business Development Manager
• Cracking new business deals by coordinating requirements, developing negotiating strategies and negotiating on rates with the clients, integrating contract requirements with business operations, initiating the Service agreements with the clients and looking after all the legal clauses and documents attached to the Agreement.
• Looking after the void and breaching clauses of the agreements signed with the clients.
• Looking after the invoices and time-sheets of the company’s consultants.
• Making good relationship with the clients and vendors, finding new potential clients and maximizing profit for the company.
• Locating or proposing potential business deals by contacting potential partners discovering and exploring opportunities for the company on corp.-to-corp. and contract-to-hire business.
• Identifying trendsetter ideas by researching industry and related events, publications, and announcements.
• Screening potential business deals by analyzing market strategies, evaluating options, resolving internal priorities, recommending profitable investment fields for the business development.
• Foreseeing the future business requirements.
Job description and roles-
1st Sep 2014 - 31st July 2015
Mansi Tiles And Construction Co.
Reference: Syeed Omar Mansi
Managing Director
Mob. : +966548405382
E-mail: syedomarmansi@gmail.com
Cashier & Stock Report Maintenance:
• Greet customers as they enter in establishment, ask customers if they would like to be assisted, direct or escort customers to the right aisle or sales representative.
• Scan and verify prices on products, take payment in exchange of products, process checks and credit card payments.
• Bag, box or wrap merchandise in accordance to customers’ instructions, balance cash registers at the end of each shift, count and sort coins and wrap currency appropriately.
• Manage product returns and exchanges and assist with stocking shelves and rotating items, offer customers with carryout services.
• Check daily cash accounts, prepare accounting reports and perform other light bookkeeping activities.
• Report and sort irregular transactions, perform a wide range of suggestive selling tasks, listen to customers’ grievances and offer to resolve their problems.
• Assist in demonstrating products when necessary, handle receipts and coupons.
• Generate cash and transaction reports.
ob description and roles-
1st Jan 2013 - 31st May 2014
International Call Centre
Reference: Syed Qazim Ali
Lead & Branch Head
Mob. : +91-9807549198
E-mail: --
Customer Care Executive
• Managing large amounts of incoming calls and customer inquiries, generating sales leads, identifying and assessing customers’ needs to achieve satisfaction.
• Manage large amounts of incoming calls, generate sales leads, identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Job description and roles-
1st Jan 2012 - 30th Nov 2012
Dirwazat-Al-Khaleej
Reference: Abu Asad
Managing Director
Mob. : +966502577951
E-mail: abuasad@dirwazatalkhaleej.com
Salesman And Warehouse Maintainer
• To take samples of every kind of rice and show on every kind of hotels and restaurants and to convince them to take rice from us as on the reasonable rates and negotiate with them if needed.
• To exercise general control over all activities in Stores Department
• To ensure safe keeping both as to quality and quantity of materials.
• To maintain proper records.
• To initiate purchase requisitions for the replacement of stock of all regular stores items whenever the stock level of any item of store approaches the minimum limit fixed in respect thereof.
• To initiate action for stoppage of further purchasing when the stock level approaches the maximum limit.
• To check and receive purchased materials forwarded by the receiving department and to arrange for the storage in appropriate places.
• To reserve a particular material for a specific job when so required.
• To issue materials only in required quantities against authorised requisition notes/material lists.
• To check the book balances, with the actual physical stock at frequent intervals by way of internal control over wrong issues, pilferage, etc.
• Coordinate and supervise the duty of the staff under my control. As the head of the store department, managing the entire department.
Job description and roles-
1st Jan 2008 - 31st Dec 2011
VTACK Event Management & Entertainment Pvt. Ltd.
Reference: Tauqeer Aftab
Managing Director
Mob. : NA
E-mail: tauqeeraftab@vtack.com
Anchor & Emcee
• An understanding of issues, names, geography, history and the ability to put all of these in perspective for viewers. It comes from the commitment to being a student.
• Sorting, organizing, prioritizing and retaining massive amounts of incoming data.
• Sensitivity to ethical that often litter the field of live confirmed information, graphic video, words that potentially Entertain, public Enthusiasm or words that add pain and those who care about them.
• Grammar, syntax, pronunciation, tone and storytelling no matter how stressed or tired the anchor may be.
• An instinct for what people need and want to know, in the event, and the ability to draw information by skillful, informed answering by listening questions.
• The ability to simultaneously take in a producer's instructions via an earpiece while scanning new information from computer messages, texts or Twitter, listen to what other people on the team are sharing and public are adding, live-tweet info to people who have come to expect information in multiple formats.
• An understanding of the tasks and technology that go into the execution of an event, the ability to roll with changes and glitches, and anticipate all other professionals involved.
• The ability to condense or expand one's speech on demand, to sense when a public needs refreshing or recapping, to know without even looking at a clock how many words are needed to fill the minute while awaiting people, live feed or interactive.
Got An award for making a "Maintainance Of Library" project, as a Software for Library in 1st semester. Got An Award For Maintaining A Website Of RC&M (Relationship of Customer & Management) Also I had completed my certifications in "Network Associate" from CISCO And Also I'm certified for website, web applications and web designing from CCIP Institute