محمد عرب

Web master
Web APP
E-Comerce

 Determining client website needs and requirements.
 Building and testing aesthetic, functional and user-friendly websites.
 Coordinating with designers, content providers, and management or business owners.
 Implementing and ensuring website security and data protection.
 Maintaining, updating, and optimizing servers.
 Monitoring and analyzing site performance.
 Updating website content and reviewing SEO.
 Addressing and responding to user comments and complaints .

 Managing daily operations including customer service, financial functions and related bank tasks
 Training and mentoring employees on problem-solving and company policies and procedures
 Organizing the operations and activities of the assistants of the manager, tellers, customer service representatives, greeters and golden service customer service representatives to ensure the implementation of all operations in the branch effectively and according to the established procedures.
 Creating sales plans along with leading sales staff to exceed monthly objectives
 Supporting the sales culture in the branch, developing sales plans according to goals and working with branch employees to execute them.
 Determining sales goals for branch employees and planning sales activities to ensure the achievement of goals.
 Marketing the cross-selling products, ensuring seizing all sales opportunities by branch employees and connecting them
 Marketing and advertising bank products through compelling product placement and personal interactions
 Executing valuable proposals and all services to ensure enriching the client experience in the branch.
 Developing and retaining a professional relationship with current and new clients to ensure meeting their banking needs, and marketing the products and additional services of the bank
 Meeting with key clients in the branch to enhance relations with them, listening to their notes and executing the necessary procedures

Developed appealing and strategic proposals to meet client needs while promoting additional
services
 Negotiated agreements and conditions to consumers through effective persuasion
 Researched novel opportunities and tactics to up-sell and cross sell bank products to clients

Upheld and documented portfolios of bank customers including financial reviews, value
progress and performance evaluations
 Abided and executed company goals along with overseeing a safe, high-quality work
environment
 Participated in identifying opportunities for transactions by applying optimal international
practices to magnify efficiency and minimize costs
 Assisted with preparing weekly adequate data reports to foresee any developments or
problems
Customer Service, Tahlia Branch
 Responded to customer inquiries regarding credit cards, accounts, billing transactions and bank
promotions
 Collaborated with other departments to compile information on banking services and goods
 Logged all client interactions including reasoning and results of the conversation