IT MANAGER
MAX GROUP
مجموع سنوات الخبرة :12 years, 4 أشهر
ESSENTIAL FUNCTIONS
• The Technology and Information Systems Team (TIST) administers and maintains information technology systems (including PC and LAN equipment) of the projects.
• Provides IT operations functions to offices for the organization’s standard hardware, software and voice/data network solutions.
• Responsible for the purchase, installation, and life-cycle maintenance of PCs, servers and LAN network connectivity equipment.
• As appropriate, provides escalated on-site support of hardware, software and network connectivity issues.
• Acts as the primary point of communication between TIS and operating, business and functional units.
• The TIST may coordinate and direct the activities of volunteers and staff (key users) in cross-organizational and cross-functional teams.
DUTIES
• In cooperation with TIS, local operations staff and key users, provides strategic, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.
• Responsible for local inventory maintenance and software license management.
• Monitors security compliance in accordance with TIS standards, policies and procedures.
• Responsible for maintenance of systems documentation such as TIS operations manuals.
• Serves as the technical and communications liaison to and from stakeholders and office key users for TIS communications, initiatives, needs assessments, etc.
• Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software
• Provides new staff with PC/account setup and orientation.
• Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs.
• Provides consulting/training/education services such as data management and staff training/orientation for standard systems.
• Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
• Responsible for local IT vendor, contract and outsourcing management.
• Performs appropriate duties associated with division and TIS project-based activities. Provides backup for other TIS Operations Managers in the region. With TIS, participates in the identification, development and communication of new technology standards and best practices as appropriate.
• Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis.
• The TIST is responsible for all types of IT related activates at project HQ as well as Site office also.
• Any other IT activates assigned by management.