Key Account Manager
BuildMart
Total years of experience :17 years, 2 Months
- Managing key accounts portfolio of wide range of building products and services.
- Develop and maintain solid and trusting relationship between key vendors, customers and the company.
- Develop strategic planning to improve the sales of Key accounts and achieve desired results by ensuring high ROI and minimize CAC.
- Negotiate and finalize contract with the vendors and onboarding them smoothly.
- Collaborate with other departments to ensure client needs are met on time with utmost satisfaction.
- Maintains quality vendor service and resolve issues and complains on top priority.
- Identify market trends and opportunities to improve the marketplace business.
- Expand vendors’ relationship and acquire new vendors to be part of Build Mart marketplace.
- Helping vendors for listing new products on Build Mart online platform to ensure correct listing is live on the platform.
- Timely and efficiently fulfilling RFQ and PO process to ensure win-win scenario for vendor and customer.
- Ability to communicate and build strong relationship with key stakeholders at all levels of organization including executive and C-level.
- Team player with the ability to multitask and prioritize work to achieve short and long term goals.
- Generating sales from existing customers and from new business development to ensure meeting and exceeding sales target.
- Building strong relationship with key stakeholders at all levels of organization including executive and C-level.
- Develop strategic planning for each customer to achieve desired results.
- Negotiate and finalize contract and terms of dealing with new customers.
- Maintain strong business relationship with all new and existing customers by providing timely supply, support and information.
- Collaborate with other departments to ensure customer needs are met on time with utmost satisfaction.
- Maintains excellent customer services to ensure continuity of business and resolve issues and complains on top priority.
- Team player with the ability to multitask and can work independently towards ambitious goal.
- Coordinate with cement factories to get the best prices and discounts which help to achieve monthly and quarterly sales targets.
- Gather primary and secondary market data and analyze region's standing among other competitors and continuously looking for opportunities to improve short and long term business growth.
- Monitor customer's buying behavior and fine-tune strategies accordingly.
Managing and retaining key account portfolio of central region with total volume of approx. 55, 000 metric tons cement and additives sales monthly.
•Handling customers portfolio of approx. SR.60 million.
•Generating sales from key account portfolio and from new business development to ensure meeting and exceeding sales target.
•Achieved year 2019, 2020 and 1st Quarter 2021 sales targets and delivered strong profitable growth in highly competitive market.
•Proud to have worked as key cement/additives supplier in Riyadh Metro project, Riyadh Rapid Bus Transit System project, Qiddiya project, North Housing project.
•Ability to communicate and build strong relationship with key stakeholders at all levels of organization including executive and C-level.
•Develop strategic planning for each customer to achieve desired results.
•Negotiate and finalize contract and terms of dealing with new customers.
•Maintain strong business relationship with all new and existing customers by providing timely supply, support and information.
•Collaborate with other departments to ensure customer needs are met on time with utmost satisfaction.
•Maintains quality customer service and resolve issues and complains on top priority.
•Team player with the ability to multitask and can work independently towards ambitious goal.
•Analyze Riyadh region's cement factories sales and assist Regional Manager in achieving monthly sales targets.
•Identifies market trends and competitor activities and submit monthly reports.
•As senior team member assists Regional Manager to prepare yearly sales budget forecast.
•Prepare, compile and submit region's Monthly Business Activity Report to head office.
•Regularly prepare and submit customer activity report, sales/recovery report and new projects report.
•As team leader assist and guide team members to accomplish and exceed regional targets.
•Gather primary and secondary market data and analyze region's standing among other competitors and make action plan accordingly.
•As regional credit controller, follow up and guide other team members to comply and accomplish company's credit control policies, compile and analyze the data and submit monthly report with recommendations.
•Monitor customer's buying behavior and fine-tune strategies accordingly.
Managing key accounts of western region with total volume of approx. 40, 000 metric tons cement and additives sales monthly.
•Handling customers' portfolio of approx. SR.25 million monthly.
•Generating sales from key account portfolio and from new business development.
•Proud to have worked as key cement/additives supplier in Jable Omer project, Haram expansion project, Haramain high speed rail project, Jeddah new Airport project.
•Deliver strong profitable growth in highly competitive market.
•Maintains strong business relationships with all new and existing customers.
•Identifies market trends and competitor activities and submit reports.
•As senior team member prepares sales budget forecast for western region.
•Prepare, compile and submit monthly regional credit control report.
•Prepare and submit customer activity report, sales/recovery report and new projects report.
•As team leader assist and guide team members to accomplish and exceed regional targets.
Developed and maintained solid base of loyal customers.
•Achieved monthly Sales and Recovery targets of approx. 25000 MT and 8 million respectively.
•Maintained quality customer service by regular follow up.
•Strengthened profitability by developing customer relationships and effectively managing time and resources to meet sales objectives.