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mohammad ather zaya, Desktop Support Engineer

mohammad ather zaya

Desktop Support Engineer

Net connect Pvt Ltd (vfs)

Location
India - Patna
Education
Bachelor's degree, networking, C, C++, Java, Sql, .net, ecommarce
Experience
7 years, 9 Months

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Work Experience

Total years of experience :7 years, 9 Months

Desktop Support Engineer at Net connect Pvt Ltd (vfs)
  • India - Mumbai
  • My current job since November 2017

• Operating System (OS) installation / re-installation upgrades and patches for desktops.
• Conduct remote troubleshooting
• Antivirus Patches updated.
• Printer Troubleshooting.
• Test alternative pathways until resolve an issue.
• Address user tickets regarding hardware, software and networking
• Good Knowledge of Domain Migration.
• Software & Patches Installation.
• Installation of anti-virus on desktops and remove virus.
• Configuration of Print devices (network and local) on desktop.
• Implementing and maintaining backup schedule.

Costumer support engineer at sysnet global technologies pvt ltd
  • India - Patna
  • September 2016 to November 2017

• Operating System (OS) installation / re-installation upgrades and patches for desktops.
• Conduct remote troubleshooting
• Antivirus Patches updated.
• Printer Troubleshooting.
• Test alternative pathways until resolve an issue.
• Address user tickets regarding hardware, software and networking
• Good Knowledge of Domain Migration.
• Software & Patches Installation.
• Installation of anti-virus on desktops and remove virus.
• Configuration of Print devices (network and local) on desktop.
• Implementing and maintaining backup schedule.

Education

Bachelor's degree, networking, C, C++, Java, Sql, .net, ecommarce
  • at Jamshedpur Worker's collage
  • May 2015

Specialties & Skills

Media Management
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Remote Support
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IT Asset Management
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Active Directory
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Computer Troubleshooting
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System, outlook, printer,financial, and application Troubleshooting and Configuration
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Checkpoint and McAfee Encryption and decryption done
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SystemTool Kit and Build Orchestration
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Assets Management (IMAC)
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System Tool Kit and Build Orchestration Toolkit
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Active Directory (DSA)
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Languages

English
Intermediate

Training and Certifications

diploma in hardware & networking (Training)
Training Institute:
NIIT
Date Attended:
October 2013
Duration:
284 hours

Hobbies

  • Coin collecting