محمد بيت شاويش

• Support All Hardware and Software of IT Services for 2 Centres (Alain Airport and Alain Post Office).
• Installing, supporting, and maintaining “hardware and software infrastructure”.
• Manage user accounts, permissions, and passwords (Active Directory).
• Configure and apply IT Policies.
• Manage, configure, and maintain Cisco, NEC, and Avaya Call Manager “IP Telephony”
• Manage, configure, and maintain wireless.
• Coordinating with Multiple vendors for IT Support HW and software related issues.
• Working closely with other departments/organizations and collaborating with other IT staff.
• Planning and implementing future IT developments and undertaking project work.
• Responsible to support VIP Users in Abu Dhabi Customs (Systems Issues, Desktops, Laptops, Printers Attendance Gateways, Mobiles and Access points)
• Managing VIP Users for Laptop and Day to Day related problems
• Configuring of Mails on Mobile devices and Laptops for VIP users.
• Support to VIP user while Board meeting for Board member by setting up Board room for presentation and available on priority for call when required
• Weekly visits for VIPs and make sure they are satisfied with the IT.
• Central point for all the aspects related to the team, including planning, communications, follow up, reporting and coordination with the client.
• Creation and managing folders on the file server
• Managing Active directory: Create users, security groups …
• Responsible for the Tablet process and Configuration iPad, Samsung Tablets (YAS, TAMM ATLAP, UAE PASS and others government websites related customs)
• Distribute the calls evenly between the team according to the expertise.
• Maintain and control all assets
• Installation, Configuration, Patching, Updating and Troubleshooting Windows Operating Systems (Windows 10).
• Managing PCs in the SCCM and generating reports.
• Managing Printers deploying applications patches and images through SCCM.
• CCTV Configuration and repeatable checking on Cameras.
• Working on Manage Engine Ticketing and Assets Software.
• Coordinating and responsible for all IT and electronic assets which belongs to Abu-Dhabi Customs in Alain Area

D- Other Tasks Related to ADNOC Smart Stations system.
1-VMware create and manage VM workstation and vSphere.
2-Active Directory Support and maintains user account information including rights, security and
3-Systems groups.
4-Work in closely with different teams to create one image and install software’s also update the
Windows and system configuration for all workstations and confirmed after test all system
Features in our lab and pilot sites.
5-Deploy the Image on all workstations and perform live testing to ensure all services are working
Correctly.
6-Update and install new services on the system after ensured its working probably in lab and
Pilot sites ‘last Service installed VAT for all site devices include the payment machines.
7-Understanding the communication between servers and applications and systems to perform the
System functions.
8-Creates technical documentation and reports to explain the new services features and problem
Solving troubleshooting.
9-Prepares users by conducting training; providing information; resolving problems.
10-User System Support and troubleshooting including (User mistakes and lack of knowledge -
Software issues - data base issues - system services - windows OS - WAN/LAN network).
11-Ability to collect windows - system logs and traces and review all to identify the reasons for the
Incidents.
12-Create windows tasks, windows configurations, system configuration, files, transferred, backup,
SQL Scripts and escalated to all workstations by batches.
13-Use ERP system (card Management system) to create and manage accounts for the
Customers and apply their companies’ rules give permission and be able to fill petrol from
ADNOC stations using Emirates ID and ADNOC plus Cards and RFID tags.
14- Install and support system and pool services and understand the work procedure for each
Services.
15- Apply SCCM and SC
OM services and troubleshooting.
16- Create and apply and deploy the group policy on all workstations by Active Directory.
17- Install SQL Server for each site and use my SQL and PL SQL skills for support and solve some
Issues related with HO and station database.

A-Database.
Tools: Microsoft SQL server Management Studio, SQL Developer tool
Tasks:
1- Working with application developers to create optimized queries.2-Creating table indexes to improve database performance Programming views,
Stored procedures, and functions, scripts and customized the data base jobs.
3-Export reports from data base tools by used all kind of queries.
4-Design and deploy data table structures, forms, reports, and queries.
5-Install and configure and test Database Software.
6-Ensure all database systems meet business and performance requirements.
7-Assign Passwords and Maintain Database Access.
8-Analyse and Recommend Database Improvements.
9-Implement Backup and Recovery Plan.
10-Administration of the database including performance monitoring and tuning.
11-Plan and coordinate data migrations between multiple databases Main and client databases.
12-Monitor database performance.
13-Recommends solutions by defining database physical structure and functional capabilities,
14-Database security, data back-up, and recovery specifications.
15-Troubleshoot Database Errors.
16-Training colleagues in how to input and extract data and how to use the DML and DDL
Commands.

B- System Centre Configuration Manager.
Tools: SCCM - Configuration console.
1-Installing/Troubleshooting Agents of SCCM.
2-Creating Boundaries and Hierarchy Configurations
3-Pushing windows update through SCCM.
4-Generalize requested daily, weekly, monthly reports of any device in OU and Centralization through SCCM
5-Responsible for monitoring, evaluating, and remediating any system health concerns of SCOM
Systems within the production environment.
6-Ensures problems, error conditions, and system events are promptly and appropriately
Addressed.
7-Ensure alerting noise is managed in a controllable manner.
8-Add/Remove the Source and Target Hosts use the (ops) Logics in SCOM.
9-Create/Edit/Delete/Deploy Desktop SCCM Policies.
10-Create/Edit/Delete/Deploy Desktop SCCM Policies

C- System Centre Operation Manager.
Tools: SCOM - Operations console.
1-Installing/Troubleshooting Agents of SCOM
2-Monitoring Active alerts and troubleshooting or reporting any alert couldn’t be handled from my side to any Filed Engineer
3-Managing more than 11 thousand closed alerts and generalized weekly reports
4-Managing More than 9000 Devices which divided by IP and By OS and Generalized weekly reports
5-Re Administer and maintain desktop systems.
6-Troubleshoot software install/configuration failures and provide regular status to customer.
7-Extensive experience in the implementation, administration, and configuration of SCCM
8-Enterprise environment.
9-Create/Edit/Delete/Deploy Desktop SCOM Policies.
10-Create/Edit/Delete/Deploy Desktop SCOM Policies

Experience:

Mideast Data System - IT Support Engineer at Client - Municipality Of Abu Dhabi
Jun/2016 till present
• Responsible to support VIP Users in Abu Dhabi Municipality(Systems Issues, Desktops, Laptops and mobiles)
• Managing VIP Users for Laptop and Day to Day related problems
• Configuring of Mails on Mobile devices and Laptops for VIP users.
• Support to VIP user while Board meeting for Board member by setting up Board room for presentation and available on priority for call when required
• Weekly visits for VIPs and make sure they are satisfied with the IT.
• Central point for all the aspects related to the team, including planning, communications, follow up, reporting and coordination with the client.
• Manage users and access privileges
• Manage ITSM, ARS(Active Directory)
• Creation and managing folders on the file server
• Managing Active directory :Create users, security groups …
• Responsible for the Tablet process and Configuration IPad, Samsung Tablets(MIMS Application Support)
• Quickly arrange repair for hardware in occasion of hardware failure
• Monitor the HP Service Manager for Violated calls.
• Distribute the calls evenly between the team according to the expertise.
• Maintain and Control all assets
• Installation, Configuration, Patching, Updating and Troubleshooting Windows Operating Systems( WindowsXP, WindowsVista, Windows7).
• Managing PCs in the SCCM and generating reports.
• Managing Printers deploying applications patches and images through SCCM.
• CCTV Configuration and repeatable checking on Cameras.







Mideast Data System - IT Support Engineer
Aug 2015 - Present
Responsibilities:
• Support All Hardware and Software of IT Services for multiple clients (ZADCO, Department of finance, Family Development foundation and Abu Dhabi Airport Customs).
• Installing, supporting and maintaining “hardware and software infrastructure”.
• Manage and operate MS Exchange Server 2010.
• Manage user accounts, permissions and passwords (Active Directory).
• Configure and apply IT Policies.
• Manage, configure and maintain Cisco, NEC and Avaya Call Manager “IP Telephony”
• Manage, configure and maintain wireless.
• Coordinating with Multiple vendors for IT Support HW and software related issues.
• Working closely with other departments/organizations and collaborating with other IT staff.
• Planning and implementing future IT developments and undertaking project work.

• Handle staff technical problems through a series of actions, either face to face or over the telephone.
• Troubleshoot system and network problems, diagnose and solve hardware/software faults.
• Find solutions to problems, through creating a desktop shortcut or fixing a major fault on the operating system.
• Responding to general and specialised client inquires & requests, including billing inquiries, GSM, Landline & internet technical support.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Sells products and services and developing relationships with existing customers.; recommending solutions.
• Contributes to team effort by accomplishing related results as needed.
• Maintains the database by entering information.

• Receiving Calls from customers about, land line, ADSL, internet faults.
• Analyzing the problem and trying to solve it directly with the customer.
• If the fault is not from the customer's side, registering fault.
• Testing the line and sending it to the technical department to fix the line.
• Following up the fault with the customer.
• Handling calls of customers upon policies and procedures
• Report any outage to management upon procedure.