senior travel consultant
polani travel ltd
Total years of experience :18 years, 0 Months
worked as a travel consultant. manages corporate clients. holiday packages as well as deals in hajj and umrah. book hotels and cars. also train new employees regarding customer queries and GDS (sabre & worldspan).
• Dealing with more than 32 corporate clients such as BMW, Samsung, and Aggreko etc.
• Specializes in seaman routings and fares.
• Researching travel options & presenting the best deals in terms of requirements.
• Ensure all bookings & reservations are processed accurately.
• Negotiating corporate and best rates with hotels.
• Handling clients travelling needs for e.g. planning trips, tickets, hotels, cruises, car hire, transfers, arranging seminars, business meetings, on arrival/departure services etc.
• Complying with all relevant laws and travel business legislation.
• Handling high numbers of incoming calls from direct customers and travel trade.
• Provide information regarding possible travel related information i.e. travel Alerts, vaccinations, visa requirements etc.
• Up selling relevant add-ons, like, insurance, excursions, currency etc.
• After sales service for e.g. notifying schedule change, cancellation etc.
• Maintain the records of clients’ company and individual profile for e.g. names, passport details, contact numbers, PICK n DROP addresses for LIMO service etc, meal preference, seat preference etc.
• Effectively handles Local purchase orders and invoicing.
• Continuously generating sales of 1.3 to 1.5 million AED per month to the company.
• Reservation, routing and ticketing
• Dealing with corporate clients and fulfilling there all travel requirements
• Managing official group tours
• Hotel reservations
• International train reservations
• Visa processing
• Business letters and E-mails
• Correspondence with CWT branches with more than 150 countries
• Worked with GDS Amadeus
its a home based study to certify in TRAVEL AND TOURISM through IATA. i am already done with my exams and now waiting for the result which is coming on 19th of april 2012.
i have done my bachelors honors in social and behavior psychology from UCLA, los angeles. it was a 3 years program. also i have done my internship at california juvinille prison as a freelance psycholoist as well as in BIG BROTHERS AND BIG SISTERS.