IT Director
MAC
Total years of experience :24 years, 5 Months
• Manage a team of 15 IT professionals located at 13 cities across Canada
• Responsible for all information technology infrastructure and services
• Manage and work closely with business and IT leaders, vendors and suppliers.
• Recruit staff by interviewing, hiring, assigning work, training, coaching, and counseling
• Ensure consistent application of Employee Guidelines, processes, and procedures.
• Conducts performance reviews, and holds employees accountable for optimal performance of their responsibilities.
• Establish level of service standards and operating policies/procedures for overall system availability and individual system components.
• Organize and supervise infrastructure group to provide support for software and hardware projects as well as new and existing application software including maintaining a three year strategic technology architecture
• Periodically review appropriateness of technologies used for system components and recommends modifications and/or upgrades when necessary to keep systems operating according to defined service level agreements and operating level agreements.
• Prepare operating (OPEX) and capital budget (CAPX) recommendations for the IT infrastructure and services including online services.
• Participate as a senior member of the team of Software Engineers that did the planning, testing and certification for major software releases critical to the core functionality of the BlackBerry service.
• Reduced test cycle times for software releases while maintaining quality.
• Increased the utilization of scarce physical resources by supporting automation efforts, allowing more software features to be tested.
• Recommend, Benchmark, analyze the performance and diagnostics functions for the systems, Network and Applications infrastructure to ensure meeting the SLA.
• Advocate and provide hands-on engineering development and translation of business and architectural requirements into system engineering work products such as Design Documents, Methods of Procedure and Engineering Standards.
• Turn business requirements and broad technical architecture related to the Blackberry services into technical solutions within the platform and nurture those designs through to operational deployment.
Successfully led the company preparing and passing the SAS70 level I and II Information Systems Security Audit. Reshaped, drafted, established and enforced the needed AgData's policies, procedures and controls for the following areas: • Change and Problem Management
• Data Communication and Network Security
• Disaster Recovery
• Logical Security
• Operational Security
Chapter Director Mar 2004 - Oct 2009
Canadian National NFP (Not for Profit)
• Managed an annual budget of $1, 000, 000 and full-time and part-time staff consisting of 75+ employees.
• Lead a team of 5 executives that implemented the organization's operations
• Initiated and coordinated fundraising campaigns raising over $3.5 million in a 4 year span.
• Developed, implemented, administered and evaluated the master plan for the chapter's activities and operations to meet the vision and mission of the national organization.
• Established community services including 3 part-time schools serving over 500 students by collaborating with community stakeholders.
• Recruited and organized over 200 volunteers for myriad of volunteer activities
• Coordinated with national headquarters for the implementation of national directives, vision and objectives.
• Ensured that budget and time constraints were met for various programs and deadlines.
IT Manager Dec 1995 - Jan 1998
Pennzoil
• Managed a team of IT professionals.
• Negotiated and reviewed the outsourced IT support contracts.
• Installed and administered NT 4.0 and Netware 3.12 network.
• Provided LAN management and Level III support to 200+ users.
• Composed, organized and instructed training courses for the users on Microsoft applications.
• Administered MS Exchange/e-mail systems.
• Designed and implemented the VPN connection to connect the LAN in Cairo to the headquarters' WAN in Houston (USA) and the exploration areas/fields.
• Designed and developed the library management software using MS Access.
IT Technical Support/ Field Engineer Jun 1993 - Nov 1995
ICS (Integrated Computer Systems)
• Maintained internal and external networks for client companies.
• Designed and built networks for clients (Netware/ Windows workgroup)
• Designed and built server systems for clients that ran Netware 3.11.
• Administered client NetWare systems and networks.
• Maintained client networks, and workstations which ran DOS, Windows 3.x.
MBA - Master of Business Administration (Entrepreneurship and Marketing) 2010 Wilfrid Laurier University, Waterloo, ON
B.Eng - Bachelor of Engineering - Computer Engineering 1995 Benha Higher Institute of Technology, Benha
