محمد فرحان

Active Directory (AD): User/group
management, Group Policy, OU setup, and
access control
Monitoring Tools: PRTG and SolarWinds for
realtime system and network tracking
Windows Installation: OS setup, imaging,
drivers, patching, and troubleshooting
Server Monitoring: Performance tracking, log
review, alert response, and backup checks
Network Administration: VLAN setup,
LAN/WAN support, router/switch configuration
Technical Support: Hardware/software
helpdesk, remote desktop, and issue resolution
Security: Endpoint protection, antivirus, and
CCTV network integration
CCTV / NVR / DVR: Installation, configuration,
IP camera setup, and remote monitoring
Systems: Windows Server (2016-2022),
Windows 10/11, and basic Linux admin
Documentation: Asset tracking, incidents, and
maintenance logs.
Provided technical support for endusers by diagnosing and resolving
hardware, software, and network issues.
Installed, configured, and maintained desktops, laptops, printers, and other
peripherals.
Managed user accounts, permissions, and password resets through Active
Directory.
Deployed and updated Windows OS and approved company software
packages.
Supported remote users via VPN and remote desktop tools.
Troubleshot LAN/WAN connectivity and ensured stable network access for
users.
Ensured endpoint security by applying antivirus updates and adhering to IT
policies.
Assisted in IT asset inventory management and hardware lifecycle tracking.
Documented incidents, resolutions, and best practices to enhance helpdesk
efficiency.
Collaborated with the IT team to plan and execute system upgrades and
deployments.
Assist with onboarding activities, including setting up new devices,
configuring user accounts, and ensuring employees have the tools they
need from day one.

• Provided end-user technical support for hardware, software, and networking issues.
◦ Managed Active Directory accounts,
permissions, and Windows OS deployments.
◦ Supported remote users via VPN and remote desktop.
◦ Ensured endpoint
security and maintained IT asset inventory.

• Delivered 1st and 2nd level technical support to end users.
◦ Supported Office 365 and business-critical applications.
◦
Managed Active Directory profiles and access rights.
◦ Handled LAN/Wi-Fi/VPN troubleshooting and IT documentation.

Delivered first and secondlevel technical support to end users, ensuring
minimal downtime and optimal system performance.
Installed, configured, and maintained Windows and macOS systems,
printers, and peripheral devices.
Supported Office 365, Outlook, and businesscritical applications, resolving
softwarerelated issues promptly.
Managed user profiles, access rights, and group policies via Active Directory.
DRIVING LICENCE
Yes (KSA)
Managed user profiles, access rights, and group policies via Active Directory.
Monitored and troubleshot network connections, including LAN, WiFi, and
VPN connectivity.
Performed hardware diagnostics, upgrades, and replacements to maintain
equipment reliability.
Maintained accurate documentation of incidents, resolutions, and asset
inventory.
Ensured adherence to IT security protocols and data protection standards.
Provided clear and professional communication with users to ensure
effective issue resolution and satisfaction.

• Monitored system and network performance using NMS tools.
◦ Diagnosed and resolved network and hardware issues.
◦
Prepared reports and ensured maximum uptime for operations.

Monitoring network maintenance activities and ensuring prompt troubleshooting of network problems, to achieve maximum network up time.
•Taking necessary action on complaints received from clients based on technical data available from NMS tools and resolving the same with support of Air India Team, in case of network issue or field
•Remote monitoring of network & client end connectivity via NMS tools like Telnet, Trace rt etc.
•Making shift report and calculates the bandwidth readings of various internet leased line i.e. BSNL, RF link, TATA Communication, Bharti Airtel etc. also mention the problems occurred in the shift as per format.

• Provided remote and onsite support for users.
◦ Installed and configured printers, DHCP, and Active Directory.
◦ Managed
user accounts, group policies, and security updates.

Handling computers using Remote Desktop, Remote Assistance.
Configuration and management of both Local and Network Printers.
Analyzing and troubleshoot technical problems.
Installing, Managing and Administering Active Directory.
Creating groups & users locally and in Domain Environment.
Unlocking domain account and resetting the permissions & password.
Applying Group Policy in various environments.
Installation, Configuration and implementation of DHCP.
Configure and manage Basic and Dynamic discs.
Installing operating systems and service packs, as well as security patches
and bug fixes.
Knowledge in Microsoft Windows and Servers 8, 10 and 2008, 2012 R2, 2016
Clustering, Load balancing Microsoft Team.
Basic knowledge of AV controller and projector basic configuration of
conferencing room