Retail Manager
Porsche Design - United Arab Emirates
Total des années d'expérience :15 years, 5 Mois
Manage two stores (MOE mall & Dubai mall) with complete PNL responsibility via a team of 15 individuals
while acting as the point contact for communication with the Brand in Germany, including the visuals of the
stores as per the guideline from Germany
• Identify current and future customer requirements by establishing rapport with customers and other partners
who are in a position to understand the service requirements
• Develop strategic & operational plans for the work group while achieving financial objectives based on the
annual budget, scheduling expenditures, analyzing variances and initiating corrective actions
• Conduct data churning, data mining, data set extraction, and MI reporting of key metrics / measures while
sharing the same with management to facilitate the decision-making process
• Build and execute a framework for people development within the organization to ensure employees perform
at optimal levels and can realize their career goals
Responsible to support the tenant relation team, with all aspects of daily administration and communication concerning tenants at citywalk
− Processing all correspondence / communication received from Tenants & Maintaining a tracker for tenant’s communication
− Processing all legal / statutory notices concerning Tenant requests, alterations, violations etc. by being aware of statutory requirements from Government entities such as Dubai Municipality, Civil Defense etc
− Keeping all Tenant files / documentation up to date
− Conducting regular inspection of Tenant demises and record any lease / H&S violations etc
− Meeting with Tenants and establishing a direct line of communication for daily occurrences and establish and maintain productive relationships with all Tenants at the asset.
− Ensuring that all documentation is processed efficiently, where deadlines have been set. • Collecting tenants’ sales on monthly basis and update information on Yardi
− Understanding and ensuring implementation of Lease agreement terms and conditions
− Operational Manual and Mall’s processes and procedures.
• Solve critical store operational problems including customers' complaints, in order to ensure operational effectiveness and to increase customers' satisfaction
• Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates
• Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget
• Ensure the stock is effectively measured and controlled and manage order placement activities to maximize sales and meet stock performance objectives
• Monitor the shop hourly revenue and prepare stay schedule accordingly in order to ensure that the Shop/Department manpower is effectively matched to operational requirements in a cost-effective Manner
• Prepare management information reports on store performance in order to allow informed decision making
• Ensure the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets
• Evaluate on a bi-yearly basis the performance of the Assistant Manager, Department Manager, Sales Associates Cashiers and Stock Keepers as per company guidelines
• Perform other shop related activities such as overseeing the shop merchandising
• Full responsibility P&L
• Actively use sales information to make business decisions to maximize sales opportunities through commercial & outstanding customer service
• Provide clear direction & ensure co-operation between all areas of the store team
• Ensure Sales team deliver highest possible levels of customer service in store & that this is prioritized at all times to maximize sales
• Train and coach the sales staff SHOPPIE requirements and ensure the brand target is achieved
• Achieve company sales targets and KPI
• Working with KFR's and daily and weekly reports to maximize profit
• Ensure the store consistently reflects highest possible standards of merchandising, housekeeping & recovery
• Regularly monitor & review layouts to ensure best & worst selling lines are correctly positioned
• Monitor and work with best sellers, highest turnover and identify the slow movers in order to minimize sale lines
• Accurately & efficiently, communicate any stock issues, ideas or recommendations to the brand merchandising team
• Ensure that all merchandise is correctly received & displayed on the sales floor
• Be aware of the current season trends & visual layout
• Ensure that all management are well informed of the collection, advertising campaigns, promotions, sales activities & other company projects
• Coach, develop and mentor the store team
• Responsible for ensuring that the team & store comply with all company, brand, and government policies, procedures
• Conduct quarterly and yearly appraisals
• Screen and carry out interviews to make sure that the best people will join the team
• Managing a team of 35 staff and 1200 square meters
• Ensure department is Audit compliant and that stock loss is kept to a minimum
• Ensure associate awareness of stock loss issues; ¾Follow correct cash handling procedures at all the time
• Carry out all the administrative tasks associated with the team and the running of the store
Maximizing store contribution through exploiting every opportunity to drive sales, reducing stock loss and maintaining cost controls. Assisting to deliver the highest levels of motivation and development of team members / individuals and compliance with store and company regulations and procedures. Maintaining low level of customer complaints.
•Maximizing sales and exceeding store budgets through assisting in and supervision of continuous space, stock and seasonal management, delivering highest level of customer service. Using sales and space reports to assist in correct allocation of space within the store. Assisting in planning and organizing on - time delivery of key / promotional events.
•Maintaining sufficient replenishment throughout the day ensuring store is fully stocked allowing customers the best selection of products available. Managing team to ensure consistent replenishment and recognition of areas requiring more attention and reacting quickly to those needs
•Identifying individual customer needs and fostering this approach to the team members On an Ongoing basis. Analyzing Customer's expectations, providing efficient feedback to the team and making recommendations for customer service improvement
•Responsible with Visual Merchandising Manager and the In Store Visual Merchandisers to adhere to brand specifications to lay out effective store and window displays for daily trade, promotions and events. Ensuring all employees are trained in VM to ensure speed of displays on Shop Floor
•Assisting in administration of staff issues
•Store training including weekly communication, daily debriefs, product knowledge and on job coaching 's. Identifying individuals with potential within the store and allocates additional responsibilities to further their development
Coordination of 9 managers (6 Department Managers & 2 Assistant Store Managers 1 In Store coordinator)One to one coaching with my middle management in order to support them with the individual development of their team.Supervision of performances and KPI's improvement.Personnel management: search and recruitment of new Staff, orientation, motivation and training of employees, build quality standards and supervision of sales technique training.Management and Staff evaluation: proposal for the improvement of remuneration and incentive schema.Supervision of employee attendance and vacation planning.Client relationship: clientele program in order to implement strategies in line with the company standards aimed at building customer and brand loyalty.
Store operation activities: maintain the store stability standards by complying with legal norms and procedures. Make sure with the help of the stock manager that all product policies are respected in order to ensure the correct store layout merchandising.Management of inventories, margin and P&L.
•( DOLCE&GABANA, All Line ARAMNI, BURBERRY, JUST CAVALLI, Dior Bag, Shoes, DIESEL, TOD"S, MOSCHINO, ETRO, CANALI, Ermenrgildo Zegna, and more Brand
–Graphic design