SUPERVISOR OF SALES & CUSTOMER SERVICES
MOBILINK
Total years of experience :23 years, 3 Months
Sales Executive / Team Leader
In-House Sales responsibility
Managing and updating Sales database
Supervising In-House Sales team.
Customer Services Representative
Handling Customer Queries.
Prompt resolution of Customer Problems.
Handling all the regional SIM record.
Reporting and Managing SALE RETURN & REFUNDS record.
Prepaid counter supervisor
Company Name: Qatar Airways
Position : Customer Services Agent (Ground Steward)
Period : May 2013 till date
• Taking reservations
• Verifying passenger identification
• Work at departure and arrival gates
• Dealing with passenger enquiries about flight departures and arrivals
• Checking passengers in
• Giving seat numbers
• Providing boarding passes and luggage labels
• Telling passengers about luggage restrictions
• Weighing baggage and collecting any excess weight charges
• Boarding the passengers at boarding gate in given time
• Taking care of people with special needs, and unaccompanied children
• Calming and reassuring nervous passengers
• Working on DCS and MAX
• Manage the production of marketing materials, including leaflets, posters and flyers and liaising with designers and printers
• Arranging for the effective distribution of marketing materials
• To maintain, build and update mailing databases
• Organizing and attending events such as conferences, seminars, receptions and exhibitions;
• Conducting market research such as customer questionnaires
• Monitoring and arranging the distribution of promotional materials
• Executing marketing strategies and campaigns
• Monitoring competitor activity
• Assessing the results of a marketing campaign
• Assisting the manager in writing reports and analysing data
• Helping to drive online traffic with web-related campaigns
• Communicating with clients
• Work independently to find opportunities for improvement in interactive marketing campaigns
• Supporting the marketing manager and other colleagues
• Typing reports, minutes, agendas, forms, letters, invoices, memos, statements.
• Answering the telephone and dealing with enquiries.
• Distributing incoming and outgoing post and information to relevant parties.
• Chasing unpaid invoices.
• Preparation and distribution of minutes and agendas etc.
• Recording office expenditure and managing the budget.
• Ensuring adequate staff levels to cover for absences and peaks in workload.
• Recording office expenditure and managing the budget.
• Arranging travel, meetings and appointments
• Ordering stationery and equipment Supervising and monitoring the work staff
• Discussing problems with staff
• Reporting to management
• Reviewing and implementing the company's health and safety policy
I GOT 2ND DIVISION IN B. COM
Adobe Photoshop 5.5 Flash 4 Adobe Illustrator 8 Adobe Premier 5.5 Dream weaver Other Professional Soft wares