IT Application Systems Manager
Canadian University Dubai
Total years of experience :19 years, 0 Months
● Responsible for leading projects related to all applications in Canadian University Dubai. Projects vary from onboarding new applications, decommissioning existing applications, migrations, integrations, and digital transformation.
● Developed a centralized team of subject matter experts on university wide ERP applications (SIS-CAMS, LMS-Moodle, Office365, Sharepoint Online, PowerBI, Microsoft Dynamics AX).
● Led the University transformation into digital learning during Covid-19 pandemic through all phases from product selection, vendor management, solution architecture, deployment and training all Faculty and students.
● Transformed many manual tasks to digital processes and introduced many automations across all departments.
● Managed developers on in-house application development projects.
● Introduced Sharepoint and deployed it as the University’s internal Document Management System.
● Introduced and built real-time dashboards and reports to the University that are accessible from any device. Enhancing quality of data by building Operational Dashboards in PowerBI that focuses on identifying issues with data.
● Act as the university’s representative with the MOE’s Center for Higher Education Data and Statistics(CHEDS).
● Meet regularly with senior managers, executive management and Deans of faculty to identify areas where technology can effectively enhance processes and quality of service to our students, faculty and staff.
● Architected CHEDS report automation that generates CHEDS framework report automatically from the databases that would reduce human errors and improve quality control.
● Developed a University application strategy to increase adoption of latest technologies in cloud and mobile computing.
● Maintain good communications with technology vendors and always receive presentations on latest offerings.
● Always attending conferences related to networking, hardware, software and security to keep up-to-date on latest technologies and trends and how it can affect our University’s IT strategy.
● Worked in collaboration with IT Director and vendors on all hardware projects such as Citrix VDI deployment, Hyperconverged Infrastructure appliance (Nutanix), Denyall Web Application Firewall, cloud storage, Disaster recovery, WAN fiber upgrade and telephony upgrade.
● Constantly in touch with staff of all levels to identify and automate business processes.
● In charge of all application’s technical maintenance (Upgrades, patches, optimization, scaling, clean-up).
● Constantly mentoring and training IT staff (Desktop support, networking, System Administrator, Application Support) on best practices and business communication.
-Applications Subject Matter Expert(SME) on IT projects.
-Change leader for critical applications in production environment.
-Collaborate with business and project managers on recommended IT solutions and design.
-Provide high severity incident reports to IT Director.
-Provide Tier3 support to existing applications and systems.
-Excel in a fast paced environment with multiple deadlines and constantly changing priorities.
-Lead team of junior support staff.
-Work in a team to enhance and maintain production environment servers, desktops, applications and network.
-Performed security analysis and intrusion investigation.
-Deployed new applications to provide exceptional educational tools for undergrad, grad, and PhD students.
-Supported professors, faculty and staff on all IT issues.
-Worked in a fast paced environment with multiple deadlines and constantly changing priorities.
•Lead the QA team in research and testing of new hardware and software technologies to optimize RamSoft’s standalone and Client/Server healthcare(PACS/RIS/HL7) applications.
•Develop releases using Installshield professional, Installscript and ORCA to be used in QA and on the field by customers and implementation staff.
•Automate and enhance build processes using automation scripts and continuously monitor failures to ensure quick release of builds.
•Perform load and performance testing on Ramsoft’s client/server application using Automation scripts.
•Create and maintain test scripts and automation scripts.
•Prioritize tasks and allocate QA resources to resolve issues.
•Lead or assist in the integration of 3rd party vendor components for a software release.
•Architect and maintain the QA Lab & Staging environments using Server Virtualization software.
•Train and mentor junior QA analysts and co-op students.
•Perform hardware/software maintenance and backups of systems running Windows 2008/2003/XP/Vista.