Mohammad Feroz فيروز, SECURITY MANAGER - FACILITY MANAGEMENT & SECURITY OPERATIONS ǀ PROJECT

Mohammad Feroz فيروز

SECURITY MANAGER - FACILITY MANAGEMENT & SECURITY OPERATIONS ǀ PROJECT

D P World

البلد
الإمارات العربية المتحدة
التعليم
بكالوريوس, Commerce
الخبرات
13 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :13 years, 11 أشهر

SECURITY MANAGER - FACILITY MANAGEMENT & SECURITY OPERATIONS ǀ PROJECT في D P World
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ أبريل 2015

A result-oriented professional with nearly 8 years of experience in driving performance and productivity across Customer Service, Account & Finance, Sales in India.
3 Years’ Experience in Customer Service driven Security Industries in the Middle East (UAE).
Working for prominent clients all across from an operational, financial and security and risk perspective
Expertise in managing the entire team of CCTV Control Centre, System Administration, Security officer and Security Guard land operation.
Proficient in customer development and key customer management, ensuring high client satisfaction and retention
Adept in rolling-out and implementing effective sustainability ensuring compliance of all protocol activities to HSE & sustainability
Develop and implement security policies, protocols and procedures.
Control budgets for security operations and monitor expenses
Merit of executing and working a prestigious project - Reliance Communication (India), Mahindra Finance (India) IBM-Du process (India), DP World Port, PCFC- Port Jebel Ali, Jafza and Jafza One.

Operation Assistant في Dubai World
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ يناير 2017

 Currently having experience in Operations Assistant to Security Manager - JAFZA zone

 Assisting Senior Manager and Assistant managers.

 Receiving and sending official mails.

 Observation and recommendations during survey in and around Jebel Ali and Port facilities area.

 Taking attendance and making Job chart.

 Preparing meeting agendas for Managers

 Arranging meetings with clients.

 Observing Security Control Room and giving all the support in operation along with deployment.

 Preparing and reviewing report related to risk assessment, safety, trespassing, illegal parking, and overnight work.

 Handling and dealing with pass tempering, online pass, RTA, Wide Cargo Movement, Excess cargo, Illegal/Over stay, Violating Traffic rules.
 Planning and assisting operation team in safety drill and security drills.

Operation Assistant في Dubai World
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ يناير 2017

 Currently having experience in Operations Assistant to Security Manager - JAFZA zone

 Assisting Senior Manager and Assistant managers.

 Receiving and sending official mails.

 Observation and recommendations during survey in and around Jebel Ali and Port facilities area.

 Taking attendance and making Job chart.

 Preparing meeting agendas for Managers

 Arranging meetings with clients.

 Observing Security Control Room and giving all the support in operation along with deployment.

 Preparing and reviewing report related to risk assessment, safety, trespassing, illegal parking, and overnight work.

 Handling and dealing with pass tempering, online pass, RTA, Wide Cargo Movement, Excess cargo, Illegal/Over stay, Violating Traffic rules.
 Planning and assisting operation team in safety drill and security drills.

Customer Associate في Mahindra Finance
  • الهند - كولكاتا
  • أغسطس 2011 إلى أكتوبر 2014

 Three Years two months of experience in the Finance field as Customer Associate (Marketing & Finance)

 An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

 Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

 Managed a high-volume workload within a deadline-driven environment. Resolved an average which is company benchmark for each month in any given week and consistently met performance benchmarks in all areas (Collection, Business, NPA, and Fixed Deposit).
 Manage upset customers, conflicts and challenging situations to solve critical NPA cases,
 Generating new business from Dealer Point and Direct Marketing and generating lead for FD.
 Handling a team of my surrounding area.
 Handling Authorized 4 Wheeler, light and heavy vehicle Dealer
 Dealing with the customer for Loan and verifying the customer.
 Monitoring the daily collection of cash, cheques.

Project Manager في Sova Enterprise
  • الهند - كولكاتا
  • نوفمبر 2010 إلى يوليو 2011

Lead the planning and implementation of project .
Facilitate the definition of project scope, goals and deliverables.
Define project tasks and resource requirements plan and schedule project timelines.
Constantly monitor and report on progress of the project and present reports defining project progress, problems and solutions.
Assemble and coordinate project staff
& manage project budget
Quality assurance with project evaluationsand assessment of results.

Customer Care Executive في IBM
  • الهند - كولكاتا
  • يناير 2010 إلى نوفمبر 2010

 An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

 Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs

الخلفية التعليمية

بكالوريوس, Commerce
  • في NORTH BENGAL UNIVERSITY
  • أبريل 2009

Specialties & Skills

Customer Service
Dynamic Leader
Planning
Quality Assurance
Word, Excel, Power Point, Internet & Email,Tally
Dispute Resolution
Sales Lead Generation
Marketing Strategies
Corporate Communications
Creative Team Leadership
Customer service

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
البنغالي
متمرّس

التدريب و الشهادات

DPS (تدريب)
معهد التدريب:
DPA
تاريخ الدورة:
April 2015
المدة:
56 ساعة
ISPS Training (تدريب)
معهد التدريب:
PCFC
تاريخ الدورة:
February 2016
المدة:
6 ساعات

الهوايات

  • Playing and watching cricket
    just love that
  • Photography
    Lots of collection
  • Interacting new people