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Mohammad Feroz, chat support associate

Mohammad Feroz

chat support associate·ttec

India

Bachelor's degree, Business Administration And Commerce

Work experience

Total years of experience: 4 years, 2 months

chat support associate

June 2022 - December 2022

ttec

Ahmedabad, India

June 2022 - December 2022

- Assisting customers with inquiries and providing product information.
- Resolving customer issues and addressing their concerns.
- Maintaining a positive and professional attitude during interactions.
- Utilizing communication and problem-solving skills to provide excellent service.
- Collaborating with team members to ensure customer satisfaction.
- Documenting customer interactions and updating relevant records.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

live chat support associate

June 2022 - December 2022

ttec

Ahmedabad, India

June 2022 - December 2022

Company industry:
Business Support Services
Job role:
Support Services

retail store manager

February 2016 - August 2019

naqshbandi nobiles store

Srinagar, India

February 2016 - August 2019

Forged and nurtured impactful relationships with customers to cultivate loyalty.
Informed customers of current store promotions to encourage additional sales
purchases.
Asked open-ended questions to determine needs and assisted customers in
selecting appropriate merchandise.
Engaged customers in social conversations to create pleasant and easy shopping
experience.
Max Hospital \[I.T\]

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Monad University

February 2022

February 2022

Bachelor's degree, Business Administration And Commerce

India

Monad University

March 2020

March 2020

Bachelor's degree, Commerce And Business Administration

India

GPA (percentage): 67.29%

GPA (percentage): 67.29%

Skills

IT
Expert
IT
Expert
Customer Support
Expert
Customer Support
Expert
IT Sales
Expert
IT Sales
Expert
Front Office
Expert
Front Office
Expert
Retail Sectors
Expert
Retail Sectors
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
SALES
Expert
SALES
Expert
TROUBLESHOOTING
Expert
TROUBLESHOOTING
Expert
ADOBE PHOTOSHOP
Intermediate
ADOBE PHOTOSHOP
Intermediate
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
CUSTOMER RELATIONS
Intermediate
CUSTOMER RELATIONS
Intermediate
EDITING
Beginner
EDITING
Beginner

Social profiles

Languages

English
Expert
Urdu
Native Speaker
Hindi
Native Speaker

Training and Certifications

Certifications
IELTS
May 2023 - May 2025
Show credentials

Hobbies

  • Bike Riding
  • Travelling
  • Poetry
  • Reading