Government relations specialist
Terhal Business Group
Total years of experience :8 years, 10 Months
As the Government Relations Officer at Terhal Business Group, I spearheaded administrative and HR activities, ensuring adherence to the highest professional standards and regulatory compliance. I liaised extensively with various governmental ministries and regulatory bodies, including the Ministry of Human Resources & Emiratization and the General Directorate of Residency and Foreigners Affairs (ICP, GDRFA, MOHRE, DED). My responsibilities encompassed monitoring and facilitating labor work cards, visas, and medical examinations, maintaining employees' legal employment status under UAE laws. Additionally, I ensured compliance with federal laws across the Emirates, actively engaging in team collaboration to achieve organizational objectives.
As a Customer Service officer at Tas-heel, I led a dedicated team to uphold exceptional service standards while ensuring compliance with UAE government labor laws and immigration procedures. My role involved managing customer complaints effectively, conducting service quality assurance surveys, and providing comprehensive reports to relevant departments. I oversaw the coordination of Emirates identity card issuance and renewal applications for a leading construction company, ALEC Engineering and Contracting L.L.C Marina Plaza, Dubai, demonstrating meticulous attention to detail and operational efficiency.
In my capacity as a Customer Service Executive at Air Pegasus Airlines, I facilitated seamless travel experiences for passengers by assisting with self-service check-in kiosks, verifying documentation, and managing passenger baggage processing. My role required adept problem-solving skills, particularly during flight interruptions or cancellations, where I efficiently rescheduled affected passengers and ensured compliance with airline regulations and security procedures. Collaborating closely with colleagues, I contributed to maintaining compliance with legislation, airport regulations, and carrier security requirements, prioritizing safety and security at all times.