Mohammad Hamdan

HR & Operations

• Established the HR department from the ground up for a construction company in Saudi Arabia, designing end-to-end HR processes and documentation.
• Created and maintained employee records, HR databases, and standardized forms, ensuring accuracy and compliance.
• Managed monthly payroll, attendance tracking, and timesheets for all employees.
• Coordinated employee travel, including booking tickets and related logistics.
• Issued weekly internal memos and supported management with workforce reporting.
• Developed and implemented company HR policies and procedures aligned with business needs.
• Ensured a healthy and compliant work environment, addressing employee concerns and workplace issues.
• Handled employee relations and conflict resolution, maintaining positive workplace culture.
• Led recruitment and interviewing for multiple roles, from screening candidates to final selection.

ERP System Project Management

• Acted as Project Manager and System Administrator for the implementation of a new ERP system across the company.
• Served as the primary liaison between the company and the ERP vendor, managing communication, support, and issue resolution.
• Oversaw ERP training, system testing, and User Acceptance Testing (UAT) for all departments.
• Ensured smooth system rollout and ongoing operations by resolving system issues and user challenges.
• Administered full ERP system access, including approval workflows, user roles, and permission levels.
• Customized ERP modules for HR, purchasing, sales, and project operations to meet business requirements.
• Managed system configurations to improve user experience, efficiency, and data accuracy.
• Ensured the ERP system ran reliably and securely, supporting daily business operations.

• Owned and operated an independent e-commerce store on eBay, managing daily business operations end-to-end.
• Listed, optimized, and maintained product catalogs, including pricing, descriptions, and images.
• Managed order processing, shipping, and logistics, ensuring timely delivery and customer satisfaction.
• Handled customer inquiries, disputes, and returns, maintaining high seller ratings.
• Monitored sales performance, inventory levels, and profit margins.
• Implemented pricing and promotion strategies to increase sales and competitiveness.
• Managed supplier sourcing and stock replenishment.
• Ensured compliance with eBay policies and marketplace standards.
• Analyzed sales data to identify trends and improve store performance and conversion rates.
• Maintained accurate financial records for sales, expenses, and profitability.
• Analyzed marketing and sales data to adjust pricing, ads, and listing strategies.