IT Sales Manager
Office 1 Gulf
Total years of experience :18 years, 0 Months
- understanding customers' diverse, specific business needs and applying product knowledge to meet those needs;
- ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them;
- identifying and developing new business through networking and courtesy and follow-up calls;
- cold-calling in order to create interest in products and services, - - - generate new business leads and arrange meetings;
preparing and delivering customer presentations and demonstrations of the software, articulately and confidently;
- marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events;
- maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals;
- developing effective sales plans using sales methodology;
- providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale;
- advising on software features and how they can be applied to assist in a variety of contexts, such as accounting, manufacturing or other specialist areas;
- meeting sales targets set by managers and contributing to team targets;
- networking with existing customers in order to maintain links and promote additional products and upgrades;
- handling hardware or software problems and faults and referring on to specialist technical colleagues;
- responding to tender documents, writing proposals, reports and supporting literature;
- managing your own diary in order to organise and prioritise daily and weekly goals;
- contributing to team or progress meetings to update and inform colleagues.
• Checking daily backups, all system interfaces, Server hardware and logs.
• Supervision of IT supervisors and clerks.
• Assign IT Staff daily jobs and check lists, train them on all needed theoretical and practical procedures, trouble shooting and support with in corporate standards.
• Claim suppliers for any Software/ Hardware conflicts.
• Follow up all claims that are being forwarded to IT Dept.
• Documenting, archiving all correspondence and trouble shooting, follow up suppliers’ visits and maintenance.
• Develop and adapt any ideas that bring IT services to higher level.
• Recovers any gaps that might face IT Dept.
• Assist existing/new properties when it is required, with approval of IT Manager.