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Mohammad Hamshari Hamshari

Call Center Agent·Extensya

Jordan

High school or equivalent, Scientific Branch High School Certificate

Work experience

Total years of experience: 1 years, 4 months

Call Center Agent

April 2025 - June 2025

Extensya

Irbid, Jordan

April 2025 - June 2025

Consistently ranked as a top performer by exceeding all key
performance indicators (KPIs), including customer
satisfaction, response time, and resolution rate.
Resolved high volumes of customer inquiries with a firstcontact
resolution rate exceeding company benchmarks.
Maintained a 95%+ customer satisfaction score (CSAT)
through empathetic communication and efficient problemsolving.
Demonstrated strong product knowledge and support
expertise, contributing to reduced ticket escalation.

Company industry:: Call Centers & Customer Care Outsourcing
Job role:: Customer Service and Call Center

Salesman And Cashier

January 2023 - January 2024

Hamshari Construction Material Store

Jordan

January 2023 - January 2024

Company industry:: Construction & Building
Job role:: Construction and Building

Education

Al Shaheen Private Secondary School

June 2015

High school or equivalent, Scientific Branch High School Certificate

Kuwait

GPA (percentage): 81.91%

Languages

English

Level: Native Speaker

Arabic

Level: Native Speaker

Training and Certifications

Certifications

British Council EnglishScore 593

May 2025

Show credentials

Hobbies

Video Gaming
Football