Phone Banker & Electonic Banking Services ,
Dubai Islamic Bank
Total years of experience :16 years, 10 Months
Provide excellent customer service to both external and internal clients via phone, e-mail, and fax. Speak clearly and persuasively, and exhibit excellent customer service by actively listening, expressing a willingness to help, probing for and identifying customer needs, Educating the new customers of the banks products that meeting their initial needs, giving correct information, and displaying empathy, courtesy, and sensitivity.Provide support in both customer service issues and Online Banking product support in calibration with other business units and branch offices, quoting regulatory scripts when appropriate.Assist customers by initiating payment investigations, maintenance requests, fulfillment requests, research requests, and fee reversal requests received by phone, e-mail, chat and fax.Compose quality written responses for service related e-mail and chat.Communicate with internal departments for e-mail resolution, consistently following-up with various departments to ensure customer satisfaction.Produce quality work, displaying accuracy and thoroughness, while completing work assignments in a timely manner and within disclosed time parameters.Actively identify client needs by cross selling appropriate bank products and services to meet or exceed individual and departmental referral goals.May train junior level representativesProvide assistance with customers, demonstrating flexibility, originality and resourcefulness for creative and innovative solutions in problem solving·1 year of written and verbal communication experience in a Customer Service environment·1 year demonstrated business experience and knowledge of Microsoft Word and a general understanding of Excel, 1 year call center customer service experience·1 year of demonstrating business experience in using basic functions and responsibilities of the various bank areas (banking offices, account services, adjustments, return items, investment services, etc.
Serve all the customers in a professional way.
Being knowledgeable of the product line of the company to gain promotional tactics and selling strategy.
Creating a very intimate relationship with the customers.
Contribute to the success of the company in achieving sales target and goal.
Achieving all the requested targets for the company
Working in translation all types of translation for many sectors in UAE
From English to Arabic and vice versa and doing the marketing manager job for
the establishment.