Customer relation officer
Qmobile
Total years of experience :4 years, 5 Months
www.qmobile.com.pk
Front Desk customer dealing
Claim warranty
Verify and sort out problems of mobile phone and tab
Provide knowledge about mobile phones and how to operate
Internal auditing of parts
Managing under-performing team members
Dealing with customers unsatisfied with the quality of the product or service
Recognize problems develop a solution and resolve them
Teaching mentality allowing others to advance their customer relationship capabilities
Strong work ethic leading to jobs performed at the peak of perfection
Exemplary leadership skills and personable nature with coworkers
Understanding of computers and programs necessary for any managerial position
www.msglobalinc.net
Performed general office duties and administrative tasks.
Prepared weekly confidential sales reports for presentation to management.
Managed the internal and external mail functions.
Generate business through platforms and discuss with clients about their projects
Provide training of new appointed BDE's
Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
Maintaining fruitful relationships with existing customers
Researching organisations and individuals online (especially on social media) to identify new leads and potential new markets
Contacting potential clients via email or phone to establish rapport and set up meetings
Attending conferences, meetings, and industry events
Negotiating and renegotiating by phone, email, and in person
Developing sales goals for the team and ensuring they are met
Training personnel and helping team members develop their skills
I have completed my graduation with 2nd division.
I have completed my intermediate with C grade
I have completed my matriculation with A grade