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Mohammad Hassan Ali Zaid, Help Desk Coordinator

Mohammad Hassan Ali Zaid

Help Desk Coordinator·Save The Children Jordan,

Jordan

Bachelor's degree, Business Information Technology -BIT

Work experience

Total years of experience: 17 years, 6 months

Help Desk Coordinator

January 2017 - Present

Save The Children Jordan,

Amman, Jordan

January 2017 - Present

Help Desk Coordinator (formerly Help Desk Assistant) in providing World Food Program (WFP) food aid to refugees,
ensuring timely and accurate distribution of resources
Verified and updated beneficiaries information, including names and
eligibility, to maintain accurate records and facilitate efficient aid
delivery
Coordinated with field staff and other stakeholders to resolve issues
related to aid distribution and beneficiary verification
Utilized data management systems to track and report on aid
distribution activities, contributing to improved program efficiency and
transparency
Provided support to refugee families by offering information and
guidance on accessing available services and resources.
Company industry:
Non-profit Organization
Job role:
Community Services

FLEET CLERK

July 2015 - December 2016

Save The Children International,

Amman, Jordan

July 2015 - December 2016

Managed the organizations fleet of vehicles, overseeing regular
maintenance, repairs, and inspections to ensure optimal performance
and compliance with safety regulations
Coordinated vehicle allocation and logistics to support staff and
program needs, optimizing resource use and minimizing downtime.
Company industry:
Non-profit Organization
Job role:
Logistics and Transportation

SALES MANGAER

January 2014 - December 2014

Al Ajayd Factory For Recycling Tier LLC

Al Ain, United Arab Emirates

January 2014 - December 2014

Developed and executed sales strategies to drive revenue growth and
market expansion within the recycling industry.
Managed a high-performing sales team, providing training, mentorship,
and performance evaluations to optimize productivity and achieve sales
targets.
Built and maintained strong relationships with key clients, including
industrial partners and municipal agencies, resulting in a 30% increase
in repeat business.
Cultivated customer satisfaction by conducting follow-up phone calls
and on-site visits.
Company industry:
Industrial Production
Job role:
Sales

موظف مبيعات وتسويق

June 2012 - July 2013

التموين العربي

Hail, Saudi Arabia

June 2012 - July 2013

مبيعات و تحصيل و اضافة عملاء جدد و الحفاظ على العملاء الحاليين
و ادخال اصناف جديدة الي السوق و تغطية جميع المناطق المسؤل عنها و متابعة العملاء
Company industry:
Retail & Wholesale
Job role:
Sales

MODERN TRADE SALESMAN

June 2012 - June 2013

Arabian Trading Supplies,

Hail, Saudi Arabia

June 2012 - June 2013

Promoted and sold a range of products to modern trade channels,
including supermarkets, hypermarkets, and retail chains, to achieve
sales targets and expand market presence
Developed and maintained strong relationships with key account
managers and decision-makers to secure and grow business
opportunities
Processed orders, managed inventory levels, and coordinated with
logistics teams to ensure timely and accurate delivery of products.
Company industry:
FMCG
Job role:
Sales

MODERN TRADE SALESMAN

June 2011 - October 2012

Munir Sukhtian Trading Group,

Amman, Jordan

June 2011 - October 2012

Drove sales growth by effectively managing and expanding relationships
with modern trade channels, including major supermarkets,
hypermarkets, and retail chains
Implemented strategic sales plans to achieve revenue targets and
enhance market share for the companys product portfolio
Conducted regular visits to key accounts to assess customer needs,
resolve issues, and promote new products and promotions
Coordinated with marketing and merchandising teams to execute in
store promotions and product displays, ensuring optimal product
placement and visibility
Company industry:
FMCG
Job role:
Sales

MODERN TRADE SALESMAN

November 2010 - September 2011

Mideast Import & Consultancy Agency- Medica

Amman, Jordan

November 2010 - September 2011

Enhanced sales performance by managing relationships with customers
Developed and executed sales strategies to introduce and promote the
companys products
Conducted market analysis to identify trends, customer preferences, and
competitive activities, using insights to refine sales approaches and
promotional tactics
Coordinated with internal teams to ensure timely order fulfillment,
product availability, and effective inventory management
Company industry:
Retail & Wholesale
Job role:
Sales

MODERN TRADE SALESMAN

November 2010 - January 2011

Mideast Import & Consultancy Agency

Amman, Jordan

November 2010 - January 2011

Enhanced sales performance by managing relationships with customers
Developed and executed sales strategies to introduce and promote the
companys products
Conducted market analysis to identify trends, customer preferences, and
competitive activities, using insights to refine sales approaches and
promotional tactics
Coordinated with internal teams to ensure timely order fulfillment,
product availability, and effective inventory management
Company industry:
Retail & Wholesale

SALES REPRESENTATIVE

November 2009 - November 2010

Bab Al Andalus Roasters,

Zarqa, Jordan

November 2009 - November 2010

Promoted and sold a variety of roasted coffee products to both new and
existing clients, including cafes, restaurants, and retail outlets
Developed and maintained strong relationships with key customers to
drive repeat business and ensure high levels of customer satisfaction
Managed sales transactions, processed orders, and handled customer
inquiries, providing excellent service and support.
Company industry:
Retail & Wholesale
Job role:
Sales

MODERN TRADE SALESMAN

May 2009 - October 2010

Modern Official Trading And Catering Company,

Amman, Jordan

May 2009 - October 2010

Maintained rapport with previous customers to earn repeat business
and meet a sales quote
Represented the company by increasing brand awareness and
becoming an industry expert
Implemented sales strategies based on company goals and market
trends to maximize profits
Company industry:
Retail & Wholesale
Job role:
Sales

SUPERMARKET STAFF

January 2008 - April 2009

Jordanian Investment And Supply Co.Ltd(Safeway),

Amman, Jordan

January 2008 - April 2009

Assisted with daily supermarket operations, including stocking shelves,
managing inventory, and ensuring product availability for customers
Provided excellent customer service by addressing inquiries, processing
transactions, and handling returns or exchanges efficiently
Collaborated with team members to implement promotional displays
and marketing initiatives, driving sales and enhancing product visibility
Conducted regular inventory checks and assisted with ordering and
receiving new stock to ensure optimal product levels and prevent
shor tages.
Company industry:
Supermarket
Job role:
Sales

Education

جامعة الزرقاء

July 2024

July 2024

Bachelor's degree, Business Information Technology -BIT

Jordan

GPA (percentage): 71.6%

GPA (percentage): 71.6%

قمنا بتطوير برنامج أنا وفريقي في الجامعة باسم “مدينة عمّان”، يهدف إلى التعريف بأشهر المعالم السياحية في عمّان، مثل المطاعم والأماكن التاريخية، إضافة إلى المستشفيات المرتبطة بالسياحة العلاجية. يتيح البرنامج للمستخدمين التعرف على هذه المواقع وطرق التواصل معها، كما يوفر إمكانية فتح الموقع مباشرة عبر خرائط جوجل لتسهيل الوصول إليه
View attachment

Skills

Organizational Skills
Expert
Organizational Skills
Expert
Sales and Purchases
Expert
Sales and Purchases
Expert
Microsoft Software
Expert
Microsoft Software
Expert
Relationship Building
Expert
Relationship Building
Expert
Social Media
Expert
Social Media
Expert
العمل الجماعي
Expert
العمل الجماعي
Expert
مهارات التواصل
Expert
مهارات التواصل
Expert
المبيعات و المشتريات
Expert
المبيعات و المشتريات
Expert
الادارة العامة
Expert
الادارة العامة
Expert
مايكروسوفت
Expert
مايكروسوفت
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Human Resources
Expert
Human Resources
Expert
HR Management
Intermediate
HR Management
Intermediate
Training
Intermediate
Training
Intermediate
Management
Expert
Management
Expert
Administration
Intermediate
Administration
Intermediate
Marketing
Expert
Marketing
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Sales
Expert
Sales
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
BUSINESS TECHNOLOGIES
Intermediate
BUSINESS TECHNOLOGIES
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONTRACT NEGOTIATION
Intermediate
CONTRACT NEGOTIATION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
ECONOMICS
Intermediate
ECONOMICS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKET ANALYSIS
Intermediate
MARKET ANALYSIS
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
BUSINESS TECHNOLOGIES
Intermediate
BUSINESS TECHNOLOGIES
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONTRACT NEGOTIATION
Intermediate
CONTRACT NEGOTIATION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
ECONOMICS
Intermediate
ECONOMICS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKET ANALYSIS
Intermediate
MARKET ANALYSIS
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate
Organizational Skills
Expert
Organizational Skills
Expert
Sales and Purchases
Expert
Sales and Purchases
Expert
Microsoft Software
Expert
Microsoft Software
Expert
Relationship Building
Expert
Relationship Building
Expert
Social Media
Expert
Social Media
Expert

Social profiles

Languages

English

Intermediate

Arabic

Native Speaker

Training and Certifications

Certifications
Driving Licenses
Driving Licenses
Training
مبيعات
التموين العربي
Jan 2013

Hobbies and interests

ركوب الدراجة الهوائية و السباحة