محمد حيات

• Resolve all routine outage, and Follow-up hardware/software problems with vendor and H.O.
• Ensure that all reports distributed, and all systems are available on time to all users.
• Ensure that Ci-net reports are sent.
• Ensure all salary file are proceeded on time.
• Ensure all other (daily, weekly, and monthly) tasks are completed on time.
• Assist in reviewing current work Procedure in order to improve works process.
• Ensure all documents are kept properly.
• Replenishes peripheral devices to ensure preventive maintenance is Carried out. Follow daily backup procedures and handover to transport them to offsite location, request and represent them whenever they require.
• Provide technical support to all users.
• Responsible for creating & reset password for all users, Lock/ UN Lock users accounts and monitor.
• Responsible for the BCP site and making sure that all is operational, BCP hardware\servers\systems implementation and testing on regular intervals.
• Attends and participates in both in-house and outside training sessions to maintain awareness of overall bank products and/or technologies to increase the skills level.
• Carrying out core Banking system patches testing.
• Planning and Implementing projects up on request and co-ordinate with the concerned people for IT development and users. Also assist on the annual budget process.

Other duties (Communications/SWIFT Room):
• Making sure that the BIC is updated monthly as per swift standard.
• Provide help on system update upon request.
• Monitor all systems related to Communications/SWIFT room in order to ensure smooth operation.
• Verifying and transmitting SWIFT messages.
• Create Users, reset passwords, lock/unlock user's accounts, and handle other administration relevant duties.

 Team leader and supervisor of Sabhan Site handing the following tasks:
o Insuring that the contracts between the ministry and the vendors are delivered according to the highest standards.
o Building the IT infrastructure of Sabhan site. (network cabinets, wireless routers, DHCP servers, WIMAX link)

 Supervising the installation and lunching of the wireless link between the ministry and external sites

 Working along with the IBM team on installing the ministry IT infrastructure and maintaining it on contracts bases.

 Assigning a VLAN to each department for sharing proposes.

 Installing and updating Symantec Endpoint Protection antivirus for all MPW employees and external sites.

 Joining employees on the ministry domain.

 Creating usernames and passwords to employees with specific permissions to each user by Active Directory.

 Creating email addresses to employees by exchange server

 Enabling driver and device sharing. (separated shared drive for each department, printers, plotters, and scanners)

 Accessing user workstations remotely to solve some network problems using DameWare Remote Administration Software. (Managing users and groups, updating proxy, enabling share)  Installing employees’ evaluation system to managers and supervisors. (oracle)

Managed classified information also attended training on dealing with stocks