Business Development Manager
Trismart Group
Total years of experience :17 years, 4 Months
Prepares the annual Business Development Plan; Marketing and CSR Plan as well as prepares the annual Work Plan. - Overseeing social media PR strategies
- Lead and develop staff by identifying training needs.
- Define and follow up of yearly targets and objectives.
- Develop and implement strategies for new products and services.
- Determine new opportunities by analyzing business needs.
- Provide direction, guidance to the department to ensure alignment with the Company’s strategies.
- Pro-actively hunt for target organizations and establish communications with those businesses that can benefit from our Company’s services.
- Further develop multi-tier relationships to organically grow the clients’ accounts.
- Build referral and lead generation network
- Develop the corporate brand strategy
- Develop and manage marketing tools and collateral for existing and new clients
- Implement business models so as to create new ventures
- Forecast long and short-range market potential in the Asia Pacific for Management’s analysis
- Adopt a hands-on approach in monitoring the implementation and execution of marketing programs.
- Provide customers & the company’s internal team with the application consultancy.
Attending conventions.
Responsible for managing all operations within a country. This involves taking responsibility for profit, revenue, cash and quality targets.
- Agreeing annual budgets and producing a detailed annual business operating plan are tasks a Country Manager may have to deliver as well as monthly, quarterly or annual targets for revenue, profits and
cash. Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
- Manage and increase the effectiveness and efficiency of Services and work flow (Presales, Projects and Support Departments), through improvements to each function as well as coordination and communication between HR and Finance Department
- Play a role in long-term planning, including an initiative geared toward operational excellence
- Oversee overall financial management, planning, systems and controls
- Regular meetings with Executive Director around fiscal planning
- Increase the level of clients satisfaction and the company position.
- Managing the Sales on field resources and conducting the monthly performance review.
- Managing the Projects Managers on field and conducting a weekly performance review.
Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
- Manage and increase the effectiveness and efficiency of Services and work flow (Presales, Projects and Support Departments), through improvements to each function as well as coordination and communication between HR and Finance Department
- Play a role in long-term planning, including an initiative geared toward operational excellence
- Oversee overall financial management, planning, systems and controls
- Regular meetings with Executive Director around fiscal planning
- Increase the level of clients satisfaction and the company position.
- Managing the Sales on field resources and conducting the monthly performance review.
- Managing the Projects Managers on field and conducting a weekly performance review.
Ensure efficiency, productivity and profitability of the program.
Ensure adherence to admin and HR.
Responsible for the financial and smooth operations of the program.
Maintain client’s relations and development of business growth. Introduction of existing and new contacts within the hotel, recreational and leisure industries and assisting with the nurturing of resulting relationships with the aim of business generation.
Staff management - telemarketers through yearly/ quarterly key performance and development reviews.
Development of business strategies and tactics.
Effectively, recruit, train, retrain and motivate teams.
Head of the Marketing Department, responsible for establishing and training the telemarketing team as well as conducting monthly performance review for employees under-management
Head of the Collection and Customer Support Team, responsible for establishing and training the CS and Collection teams as well as conducting monthly performance review for employees under-management.
Head of the Remote-Office-Admin Team, responsible for establishing and training the team as well as conducting monthly performance review for employees under-management.
Managing the Sales on field resources and conducting the monthly performance review.
Develop new business relationships, generate and negotiate new income
Presentations to potential clients through direct communication in face to face meetings, telephone calls and emails.
Managing critical projects to insure the progress, with direct management to resources from multiple departments.
Managing and maintaining a pipeline and ensuring all marketing and sales administration is current using CRM software.
Create and be accountable for client proposals, contracts and any further documentation.
Maintaining a high level of customer satisfaction.
Effectively interact and coordinate with other departments such as the sales and development departments.
Creating marketing campaigns, promotions and service packages.
Participation in GITEX - Saudi Arabia Trade show, as a representative for the company, conducting presentations, promoting company services and setting up meetings with potential clients.
Preparing reports; Project Status report, Sales reports and Telemarketing reports and others.
Conducting some Project Management tasks, such as supervising priority 1 projects.
Conduct the weekly projects status review meeting with other project managers and senior team members to insure the progress of each single project to keep and enhance the client satisfaction.
- Inter Market E-Services
Amman, Jordan
Business Development Officer(Application Consultant)
2009 Aug - Present.
• Prepares the annual Business Development Plan; as well as prepares the annual Work Plan.
• Lead and develop staff by identifying training needs.
• Define and follow up of yearly targets and objectives.
• Develop and implement strategies for new products and services.
• Determine new opportunities by analyzing business needs.
• Provide direction, guidance to the department to ensure alignment with the Company’s strategies.
• Pro-actively hunt for target organizations and establish communications with those businesses that can benefit from our Company’s services.
• Further develop multi-tier relationships to organically grow the clients’ accounts.
• Build referral and lead generation network
• Develop the corporate brand strategy
• Develop and manage marketing tools and collateral for existing and new clients
• Implement business models so as to create new ventures
• Forecast long and short-range market potential in the Asia Pacific for Management’s analysis
• Adopt a hands-on approach in monitoring the implementation and execution of marketing programs.
• Provide customers & the company’s internal team with the application consultancy.
• Attending conventions
- Aspire Services
Amman, Jordan
NOC Engineer
2008 June - 2008 November
• Work with an American client as an offshore Network Operation Centre resource.
• Troubleshooting problems with servers and clients.
• Diagnose the problems, and escalate to the right team if needed.
• Escalate and resolve critical alerts to 3rd parties.
• Performing Daily tasks which supposed to keep our main site updated and ensure the peak performance for it ( www.weightwatchers.com)
- Aspire Services
Amman, Jordan
Customer Support
2007 Aug - 2008 June
• Responsible of replying to the customer’s e-Mails, with the proper solution to customer’s issue. (Tech support)
• Developing responses, to new customer’s issue
• Testing the site, report bugs we may find.
• Training new comers since March, 2008 -June 2008).
- Several Private Enterprises
Amman, Jordan
IT Specialist
2005 - 2007 Sep
• Set-up and install computer hardware and software including disk, tape, printers, modems, and related peripherals.
• Perform maintenance and repairs on computer hardware including backup, recovery and equipment cleaning.
• Respond to and resolve difficult inquiries and complaints.
• Train users on computer hardware/software and other electronic office equipment.
• Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems; research products and enhancements and their applicability to County needs.
• Interact with various outside support and sales organizations.
• Research and purchase computer, network and other electronic office equipment hardware/software.
• Design, install, support and integrate centralized and distributed network hardware, operating systems and applications.
- Consolidated Consultants for Environment & Engineering
Amman, Jordan
Researcher & Data Entry
2007 Mar - 2008 May
• Collecting data in regards to the subject of the study.
• Fill all gathered data into forms, and using computer programs to conclude statistic.
- Jordan Telecom
Amman, Jordan
Trainee
2004 Aug - 2004 Oct
• Trained in the Engineering department on special tools for troubleshooting and reporting any issues occur.
Bachelor Degree in Software Engineering
GPA: Good Graduation Project Implementing Educational Services Over Local Area Networks (LAN) Graduate Employment Test (GET) Third at University level, eleventh at country level. May 2007 IC3 Certificate - Rational Automation Testing Tools (1 day workshop)
