COLLECTION OFFICER
Teleperformance - United Arab Emirates
Total years of experience :16 years, 3 Months
Target Oriented Ea Organization and prioritization Problem solving AWARDS Maximum CSAT 2014 / Adobe Highest Appraisal / 2014 CERTIFICATIONS CCNA / 2009 HCL CDC • To call the customer and inform them regarding their payment. • To help the customer getting restructuring the account who have an issue paying the due amount due to change of job and decreasing in salary or other issues. • To provide the settlement for the customer who wants to close the card. • To cross verify the customer details provided by the customer. • To take other precautionary steps so that the payment should not get default in future. • To report and send email to senior collection manager where customer denies to pay so that legal measures can be taken for those customers. • To help the customer and getting the Credit shield cover their debts due to loss of job or medical reason. • Processed skip tracing routing to locate customers • Responsible for the allocation provided by the bank for BKT 1 • Responsible for higher BKT Like 2, 3, & 4.
• To take care of customer complaints regarding the services and software issues. • To take of CQA mails on a high priority basis and the get the issue resolved. • To create refunds and issue licenses of the software after cross verification. • To provide training to executive regarding days to days amendment in policy and issues. • To check that each and every individual completing their task on the daily target basis. • To help the customer and team where they are unable to understand the issue or resolve the issue. • To maintain the relationship with the customer where they are irate and adamant with services and resolution. • To report the Managing Director and discuss about what to implement new that should improve the quality of the services. • Try to implement various policies or to make changes in the process to make the process easier for the team.
Coordinating with the sales team. Maintaining good staff relations through
effective communication, leadership & Discipline. Key Account Management
and the development of major accounts.
• Develop multimedia closedown campaign to boost sales enquiries.
• Maximizing every sales opportunity by promoting the highest standards of
customer care and recognizing potential development and training
opportunities.
• Supporting management and sales staff to help create their own successful
and productive team and become effective team leaders.
• Handling and swiftly resolving customer complaints in a professional and
effective manner.
• Supervising, motivating and developing team reward and recognition events.
• Maintaining good staff relations through effective communication, leadership
& discipline.
• Reporting to the General Manager.
• To look after the stock ordered by the customer should reach well in time.
• To arrange big trucks and trailers as per the need for sending the goods.
• To confirm receiving dates from the customer like LULU, PANDA, FARM,
TAMIMI, MUNTAZA, MAZAYA etc. so that the goods once dispatch should
not return back to the store
Completed MBA in Marketing and HR from TMV pune