Guest relations and sales officer
Volvo cars UAE
Total years of experience :14 years, 5 Months
• Welcome and greet all patients and visitors, in person or over the phones.
• Coordinate surgeries, pre and post operation visits between patients and hospital.
• Training new staff on work policies and procedure.
• Translate medical conditions from patients to doctors.
• Register new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information.
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
•Promote services and products.
•Provides information in response to queries about the Hospital's services, and handles and resolves patient complaints
•Manages and schedules doctors' appointments via the Hospital Information System
•Directs patients and visitors to appropriate areas in the Hospital.
•Handles telephone calls and messages; assists callers by providing necessary information about the hospital.
•Generates timely and accurate bills, receipts and refunds.
•Collects cash, updates patients' accounts, and manages all relevant billing processes.
•Attends to all formalities regarding admission and discharge of in-patients.
•Checks for limits, if any, for corporate clients and for covered/ uncovered treatments.
•Checks for eligibility and pre-authorization of specific treatments whenever require.
• Welcome and greet all patients and visitors, in person or over the phones.
• Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Keep the reception area clean and organized.
• Register new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information.
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
• Respond to patients, prospective patients, and visitor inquiries in a courteous manner.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Billing.
Handle all customer Inquiries and complaints.
Read all emails for Update, Pull Out Knowledge Base, Pull out Website for Update, Pull Out All Templates for Calls, Provide information and email about General Inquiries, Provide Information for Promo and Offers, Provide Information on Vouchers / Airmiles/ Screensavers, Call Back Customer - (as needed-update customer for information or as per customer request), Coordination with the Cinemas for urgent issues, Check acitivities done on their Checklist - Daily/ Weekly / Monthly, Fun Tasks Activity.
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Deliver excellent customer service, at all times. Maintains security by following procedures; monitoring logbook. Deal with all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail. Maintains safe and clean reception area by complying with procedures, rules, and regulations. Contributes to team effort by accomplishing related results as needed. Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services. Always adhere to all company policies and procedures and licensing laws. Carry out instructions given by the management team and head office.
A degree in English language and literature is designed to get you reading books, analyzing theories, critiquing prose and verse, and taking a more critical look at the signs and words surrounding us every day. The aim is to get students thinking creatively and analytically about the English language; this differs from other modern language degrees as it is intended for students already proficient in written and spoken English.
URL removed due to policy violation. Please contact support for further information.