محمد عرفان

• Managed IT support services for 60-300 users across multiple departments and
branch offices, ensuring system reliability and user satisfaction.
• Installed, configured, and maintained end-user systems and network infrastructure,
including PCs, printers, switches, routers, and firewalls.
• Administered Windows Server environments, handling Active Directory, domain
services, and backup management for uninterrupted operations.
• Deployed and maintained Fortinet-based security solutions, including firewall
configurations, VPN access, and endpoint protection.
• Delivered efficient remote and onsite technical support, reducing downtime and
maintaining optimal system performance.
• Prepared and maintained IT operational documentation, asset inventories, and
audit compliance reports in alignment with organizational policies.

• Provided technical support to end-users, ensuring quick issue resolution and
minimal downtime.
• Installed and configured Windows systems, performing troubleshooting and system
optimization.
• Supported Active Directory and network services, including DNS and DHCP.
• Monitored systems using ManageEngine for performance and issue tracking.
• Performed routine maintenance, updates, and patch management.
• Managed endpoint security using Trend Micro to ensure system protection.