Mohammad Irshad

To Design, Optimize, Integrate, Install, Testing & Commission Special Ancillary Systems - Audio Visual System, IPTV/SMATV/MATV, Master Clock System, EPGS (Electronic Passenger Guidance System), Way Finding, DID, IK (Information Kiosks), CCC & CCTV Systems.
Projects:
The New King Abdul Aziz International Airport, Jeddah.
General Authority of Civil Aviation, Jeddah.
Ministry of Interior, Makkah.

To maintain IT computers systems and network.
To provide Tier 3 Support technical support, advanced knowledge of registry, permissions, and drivers and software required.
To automate software application deployments and to provide and recommend solutions to senior management.
To monitor and perform servers administration & web host management (WHM) by Cpanel in Linux server (GUI Mode).
To perform installation and hardcore resolution based on IT-systems such as Servers, desktops, workstations, laptops, switches, routers, hard disk devices, printers/scanners and any computer peripherals.
To install/configure/maintain/troubleshoot operating system, printer, email clients, ms office/adobe suite, anti-virus/spywares and all kinds of third party applications.
Technical Bidding in Elance for webpage development (HTML/Java/Asp.net/PHP) & Network Security Configuration.
To manage all sorts of networking, bridging, routing and its protocols.
To manage data network support, data backup and disaster recovery operation.
Firewall and Active directory management in Watch guard firewall system.
To define and manage groups and policy rules in active directory.
To oversee and update assigned support service requests in terms of SSL, web hosting, bandwidth, domain & technical services to develop business.
To manage commissioning and acceptance testing of newly installed computer systems.
To manage and technical team for CMS and groupware and assists in training, systems users, trainees and developers on the proper use and efficient utilization of computer and provided resources.
To maintain service quality with time bound and to increase client relationship with management skills.
To conduct and manage audio/video conferencing and hospitality.
To manage team meeting to overcome technical demerits to increase service quality and counseling for minimizing pressure.
To organize research and development programs for knowledge base and business growth prospects.
To maintain security information, client Resource Management (CRM) and attendances.
To manage and maintain daily/weekly/monthly and periodically reports.
To manage and satisfy technical needs of global clients (IND, US & CAN).
To be up-to-date with the latest Technologies.

To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC/Server problems (Hardware, software and application) and related peripherals (Router, printer, scanner, PDA etc).
To perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC/Server, OS, software and related peripherals.
To be prompt and meticulous in updating of daily incident handled into the incident management tool.
To be responsive with real time performance and pro-active when handling of end-users' PC problem and request.
To Handle daily technical support activities on desktop support, data network and server management.
Operating System clean/parallel/dual installations.
Data backup and recovery.
To manage and perform FTP in server based networks.
To research and provide best resolution with proper knowledge base for any escalated computer system issues.
To response for technical issues by email, chat and voice globally.
To maintain business relationship with management skills in service revenue in softwares, hardwares and technical services.
To manage case notes and SharePoint documentations.
To co-ordinate in research and development programs to knowledge base.
To manage and assist in team meetings.
To manage and satisfy technical needs of global clients (US/CAN/UK/AUS/GULF).

Computer system, network & server configuration and troubleshooting.
User administration (setup and maintaining account).
Maintaining System and Networking.
Verify that peripherals are working properly.
Quickly arrange repair/substitute for hardware in occasion of hardware failure.
Monitor system performance & network communication.
Create and monitor file systems and file transfer server.
To monitor firewall and intrusion detection systems.
To Install/uninstall software according to the need.
Create a backup and recovery policy.
Update system as soon as new version of OS and application software comes out.
Implement the policies for the use of the computer system and network.
Setup security policies for users.
Train end users on usage of computer hardware and software.
Daily report maintenance and submission.

To provide Networking Courses and Practical Training related to syllabus.