PMO MANAGER
HOLCOM GROUP - ITG GROUP – AMIST/PRIMEWARE, KSA & LEBANON
مجموع سنوات الخبرة :22 years, 4 أشهر
• Responsible for the delivery of the company’s service in terms of projects & support related to digital transformation, data warehouse, integrations, data visualization, data virtualization and DBA SLA services.
• Contributing to the strategy of the company and managing the reporting of its portfolio
• Directing projects across KSA and Lebanon for clients including Riyad Bank, Tahakom, ANB Bank, TCC, MEHE/UNICEF. Delivered a comprehensive big data platform that seamlessly integrated 7 diverse data sources into a centralized data lakehouse utilizing 567 automated integration jobs. This platform empowered 26 business units with data-driven decision making by developing over 140 interactive dashboards featuring 1152 key performance indicators (KPIs). Ensured secure and scalable data management by establishing a robust infrastructure with production, staging, and development environments.
• Executing and delivering multiple technology initiatives/projects related to healthcare industry (business intelligence, micro insurance, KPIs, infrastructure upgrades, SharePoint, artificial intelligence, digital transformation, etc...)
• Ensuring alignment of projects and requirements to strategic objectives
• Enhancing PMO processes by maximizing the utilization of Jira and improving workflows
• Handling vendors’ relation
• Working at HQ office and serving 12 different countries in MENA region
• Directed multiple Microsoft ERP NAV & CRM projects
• Organized the PMO processes & restructured the Software Development implementation methodology
• Planned activates, reported progress on portfolio level and mitigated risks
• Interfaced with clients to ensure providing highest quality of service
Reporting to Group’s PMO and responsible for the Group’s projects. My job responsibilities included but not limited to the following:
• Direct and monitor the Implementation of different projects related to data center construction, physical Security, CCTV, and Network solutions.
• Developing project plans including scope, time, cost, quality, human resources, risks, schedule, procurement, and communication areas.
• Manage suppliers for project orders and procurement to secure project delivery targets.
• Track progress and conduct project status meetings and risks & issues reviews with clients and internal team.
• Motivate project team and monitor their performance.
• Proactively Identify project related issues through logging, assessing, prioritizing and conducting corrective actions for resolving the pending issues.
• Manage the project financials through reviewing and authorizing deliverables.
A Contract For one year, reporting to CEO, responsible for the Group’s IT strategy setting and implementation via series of IT projects. My job responsibilities included but not limited to the following:
• Direct and monitor the Implementation of Microsoft NAV ERP project across the group’s companies (more than 30 companies)
• Direct and monitor IT infrastructure project
• Direct and implement series of projects to create online business of the retail arm of the group (RadioShack) in terms of ecommerce website, mobile application, linking to ERP, technical support, etc...
• Overlooking the Group’s online reputation via social media channels
• Support in office automation via business processes reengineering project and writing internal policies and procedures.
• Support in managing the day-to-day IT operations and providing consultations for the IT Department.
• Handed over the IT management to the selected IT outsourced company.
Reporting to CEO, responsible for business development follow up and operations for this regional PR agency. My job responsibilities included but not limited to the following:
• Develop business ideas and IT enabling them.
• Plan, Manage, organize, and evaluate the business activities and the client relations
• Manage projects and provide digital presence consultations
Reporting to CEO, responsible for business development and operations for this regional PR agency. My job responsibilities included but not limited to the following:
• Develop business ideas and IT enabling them.
• Plan, manage, organize, and evaluate business activities and handling client relations.
• Manage projects and provide digital presence consultations
Reporting to PMO, responsible for managing Enterprise Microsoft projects.
My job responsibilities included but not limited to the following:
• Initiating and supporting PMO activities.
• Draft & Validate project plans
• Prepare development road maps, project estimates, Vision Scope, Functional Specification, Design, Project Structure documents, communication plans, Risk plan, and Technical & Financial proposals.
• Provides input to and underwrites the project budget to management
• Manage the procurement process of the project.
• Acquisition, preparation, assessment, assignment and management of the resources required for the projects.
• Planning, monitoring and controlling the project through defining and applying project management related methodology.
• Define & implement project review, change control and acceptance procedures that conform to the chosen project methodology.
• Proactively Identify project related issues through logging, assessing, prioritizing and conducting corrective actions for resolving the pending issues in subject.
• Identify & execute course of actions designed to minimize or avert risk through assessing risk related items building a risk log stating the probability of occurrence and coming up with the risk exposure factor accordingly.
• Taking accountability for the project financials through assuring and authorizing billable deliverables to be processed for payment.
• Managing virtual teams through conducting remote project management activities.
• Conducting pre-sales related activities during the project execution life cycle.
• Conducting software quality management techniques & code reviews that would enhance developer productivity.
Reporting to PMO, responsible for managing Enterprise Microsoft projects. My job responsibilities included but not limited to the following:
• Initiating and supporting PMO activities.
• Draft & validate project plans
• Prepare development road maps, project estimates, Vision Scope, Functional Specification, Design, Project Structure documents, communication plans, Risk plan, and Technical & Financial proposals.
• Build budgets and manage procurements for projects.
• Acquisition, preparation, assessment, assignment and management of the resources required for projects.
• Planning, monitoring and controlling projects
• Identify and assess risks and implement corrective mitigation actions.
• Accountable for project financials through assuring and authorizing billable deliverables
• Managing virtual teams through conducting remote project management activities.
• Conducting pre-sales related activities during the project execution life cycle.
• Performing quality management techniques & code reviews that would enhance developers productivity.
◘ Senior IT Consultant from Jan 2007 to Nov 2008
Reporting to general manger, and responsible for managing the ECM product line with all its technical and pre-pre-sales issues.
◘ Professional Services Consultant from March 2005 to December 2006
Reporting to division manager and responsible for supporting ECM projects and pre-sales activities.
My job responsibilities included but not limited to the following:
• Responsible for Managing a group of 10 people.
• Providing project management services for the projects.
• Submitting technical and pre-sales reports to top management.
• Developing processes, communication protocols, templates, and reports.
• Customizing pre-sale presentations and demos of the product.
• Developing project plans, gathering requirements and following up the development process to make sure that all delivery dates are met.
• Coordinating between vendors, the client, and my company’s interests.
• Validating developed projects and directing its configuration, implementation, and quality assurance phases in the client sites.
• Organizing and giving training sessions on the delivered systems for future administrators and end users.
• Building trust by maintaining good relationships with customers and on call support.
• Resolving conflicts and managing risks.
• Figuring out possible business development opportunities in the projects.
I have done many successful projects including private and governmental sectors.
◘ Senior Software Programmer maintaining and enhancing the features of the POS created and monitoring and coaching other team members.
◘ Junior Software Programmer reporting to IT manager and responsible for creating the POS system that should be used by the company.
My job responsibilities included but not limited to the following:
• Using VB6 and SQL Server2000, created a customized Point of Sale (POS) system. The system is built to be used as a front application for Microsoft Great Plains. The system has been installed within the company’s eleven branches.
• Provided support during the POS prototype testing to identify and eliminate bugs.
• Developing new system features, taking into consideration End Users demands and priorities.
• Seamlessly, adding enhancement features without interrupting system operation.
• Supervision of daily business operation through data exchange between the Company’s headquarter and its eleven branches.
• Complied system documentations, and developed training materials for End Users.
• Coaching and transferring knowledge to other team members.
• Java project: created an application to manage a video store inventory using the enterprise edition.
• Internet programming project: designed a wireless online system for restaurant’s reservations using WML.
• Senior year project: constructed a system to control a furniture company’s stock using VB6 and Access.
• Stock and Management Application: using VB6.0 and SQL2000 developed an application that generates Invoices, Returns, and Purchases transactions. Also, the application manipulates the profiles of customers, items, and employees. Furthermore, it creates and compiles statistical data reports for management use.
