Vice Head of Information Technology
El Dawlia For Desserts Trading
مجموع سنوات الخبرة :12 years, 0 أشهر
• Hired as a full-time System Administrator following initial role to manage and maintain server environment (Windows/Linux) .
• Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity.
• Re-engineered company’s systems setup, establishing automated server generation routines, optimizing system performance.
• Installing upgrades/patches, establishing system monitoring and maintaining security protocols.
• Ensured that all server hardware, operating systems, software and
• procedures aligned with organizational standards and strategic business plan.
• Revamped Veeam Backup schedule and upgraded Operating Systems servers.
• Optimized system availability and equipped company with scalable systems to support.
• Trained employees on multiple departments
• Procedures aligned with organizational standards and strategic
• Business plan.
• Business growth.
•Microsoft Dynamic CRM with comfort and demonstrated expertise.
•CRM Systems and maintain related supporting documents.
•Audit, report and escalate all system errors, bugs, enhancement requirement and maintain an updated record.
•Maintain an updated and accurate audit log, risk register and data modification /updating record.
•File-level backup, recovery and reporting under MS SQL Server.
•I have made migration from CRM 4.0 to CRM 2011 on a test unit VMware Machine for New Horizons Alex Company.
•Making a business unit as a virtual machine to simulate CRM 2015 Application and I have made CRM Application system installation with all requirements started from install Operating System Windows Server 2012 R2 VM, Active Directory, SQL Server 2014, CRM 2015, ADFS and Visual Studio 2013 for Extending tasks.
•Making a business unit as a virtual machine to simulate SharePoint 2013 Application.
•Making data analysis for New Horizons Alex 2021 data to predict and making decision for 2022 plane.
• Installing, Troubleshooting and End-User Support on Computers Software and Hardware.
• Installing, configuration and troubleshooting Windows Server (2003/2008/2012) /desktop Operating Systems (XP/7/8/10).
• Network troubleshooting and configuration (VLANs, IPSubnetting and LAN/WAN)
• Audit, report and escalate all system errors, bugs, enhancement requirement and maintain an updated record.
• Maintain an updated and accurate audit log, risk register and data modification /updating record.
• File-level backup, recovery and reporting under MS SQL Server.
•Installing, Troubleshooting and End-User Support on Computers Software and Hardware.
•Installing, configuration and Troubleshooting Windows Server (2003/2008/2012) /desktop Operating Systems (XP/7/8/10).
•Network troubleshooting and configuration (VLANs, IPSubnetting and LAN/WAN)
•Manage server virtualization technologies like Microsoft Hyper-V and VM-Ware.
•Administering and supporting virtualization MS Exchange, MS SharePoint, MS CRM, TMG, FTP and Active Directory Servers.
•Installing, configuration and Troubleshooting printers on Clients PC and Servers Computers.
Graduated in the faculty of science, Alexandria University, statistic and computer science major on May 2010 with grade good. I have studied Physics, Maths, Statistics and computer Science . Computers: 1. Q-Basic & Visual-Basic 6. 2. C&C++ Programming Language. 3. Data Structure by C++. 4. Java Programming Language. 5. Database. 6. FORTRAN Language. 7. System Software. 8. Introduction to Network. 9. Operating Systems. 10. Theory of Computation. 11. Artificial Intelligent. Statistics: 1. Theory of Probability. 2. Inference Statistics. 3. Test of Hypothesis. 4. Operating Research & Linear Programming. 5. Regression Analysis by MATLAB & Minitab. 6. Multivariate Analysis by MATLAB & Minitab. 7. Experiment Design by Minitab. 8. Simulation Techniques& Distribution Sampling. 9. Order Statistics. 10. Non Parametric Statistics. 11. Stochastic.