محمد جرار

- Manage HC Portal to ensure quality of HC services and achieve employees satisfaction (ServiceNow Platform)
- Manage HC Dashboard to deliver insights that helps decision making and reports on KPIs (Power BI Platform)
- Supervises HC Help Desk to deliver professional and effective support to employees (CISCO Finesse)
- Develop procedure documents, frameworks, functional manuals to streamline and governs processes and activities
- Plan Section’s activities aiming at achieving KPIs and Strategic Initiatives
- Ensure and fulfill requirements of compliance with ISO 9001 (Quality Management System)
- Prepare Section’s budgets and procurements requirements

- Review and endorse ER transactions in SAP such as employees benefits, leave, requests (SAP ONERP System)
- Coordinate with Policy Team to ensure ER practices are compliant with policies and procedure
- Liaise with IT to resolve SAP issues and make enhancements as per business requirements
- Support employees by resolving their HC cases through query management system “Ask HC”
- Frequent review and update of ER FAQs and Knowledge Articles posted on HC Portal
- Conduct employees engagement sessions to stay connected and receive feedback on ER Services
- Support Line Managers with knowledge sharing on HC relevant policies, procedure and code of conduct

- Support Site Business Units with capturing their HC requirements and coordinates fulfillment with HC functions
- Support Line Manager with coordinating projects, tasks across the different sites and work locations
- Provide advice on grievance, compliance procedure and guidelines and whistleblowing system
- Manage the grievance and compliance processes by launching investigations and coordinating disciplinary committees activities
- Consult employees on grievance options and initiate conflict resolution sessions
- Ensures compliance with disciplinary proceedings and prepare legal reports including recommendations
- Advocate employees rights and conduct counselling sessions

- Translate C2C agreements, MoUs, contracts, reports, memos and various types of correspondence to the Mission
- Conduct consecutive interpretation for Diplomats during meetings with government officials
- Research topics and prepares formal reports on various issues related to Malaysian affairs and subjects
- Handle Embassy’s accounts on Social Media to promote social activities, share news and updates
- Participate in Embassy’s Events Managements including logistics, managing budgets, programs, attendees lists, etc.
- Receive and escort official delegations during formal and business visits as per reception and escort protocols
- Build and maintain network to facilitate Embassy’s activities and promote cooperation and relations

- Drafts a weekly article in Arabic Language on social topics in Jordan
- Proofreads sports articles and makes editing as necessary.
- Edits and conduct review to assigned articles and coordinate with concerned writers for amendments.
- Translates selected sports news from English to Arabic