System & Network Administrator
SeaLand
Total years of experience :19 years, 8 Months
Managing Network Operations and Carrier Networks, supervising operation unit, management and supervising automation system and related servers.
- System Administrator
- Network Supervisor
- Enterprise Systems and Methods analyst
- Organization Portal Administrator
Pars Online
NOC Backbone
Jan 2013 - Jul 2013
Job Description:
Manage, Organize and Maintenance Core and Backbone layers of network including all POP sites in Tehran and Edge to provinces and TCI.
Contact with other departments (ADSL, Enterprise and NDS) by ticketing system
Control and Follow up Internet Issues by LCT
Inform Managers about major incidents by E-Mail and SMS
Prepare Backbone Reports
Pars Online
NOC Enterprise
Mar 2009 - Jan 2013
Job Description:
Manage, Organize and Maintenance Support of Enterprise customers in Level2 (After first level monitoring staff)
Enterprise customers are usually: ISPs and Telecommunication Companies, Banks, Factories and Big companies over different media’s like: Dialup, ADSL,
Wireless, E1, Leased Line and VSAT
Check unsolved tickets and Aged tickets
Prepare Availability reports
Approve daily check lists
Contact with SLMs and other teams
Manage monitoring software
Pars Online
NOC ADSL
Mar 2007 - Mar 2009
Job Description:
Configure and Deliver new sites
Contact with other departments (Backbone, NDS)
Prepare ADSL Reports
Pars Online
ADSL Service Desk
Mar 2006 - Mar 2007
Job Description:
Support ADSL Customers
Install New ADSL Services in Customers location
Maintenance claimed customers
Prepare training documents
Train new staffs
Pars Online
Service Desk
Dec 2005 - Mar 2006
Job Description:
Support Dialup and Voice Customers
Register New Tickets for claimed customers and rise to upper levels