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Mohammad Jabr, Call Center Agent

Mohammad Jabr

Call Center Agent·Crystel

Jordan

Bachelor's degree, Computer Science

Work experience

Total years of experience: 3 years, 4 months

Call Center Agent

January 2023 - November 2024

Crystel

Amman, Jordan

January 2023 - November 2024

Worked as a customer service representative, handling customer inquiries and
resolving issues efficiently. Provided technical support and guidance, managed
complaints and questions, and maintained high levels of customer satisfaction.
Demonstrated strong communication skills and the ability to work under pressure
while ensuring a positive customer experience
Company industry:
Call Centers & Customer Care Outsourcing

Software Engineer

October 2020 - January 2022

Stingray

Amman, Jordan

October 2020 - January 2022

Worked as a .NET Developer, developing and maintaining scalable web applications and
backend services using ASP.NET, C#, and SQL Server.
Company industry:
Telecommunications

SQL Intern

January 2020 - January 2020

Devoyard

Amman, Jordan

January 2020 - January 2020

As an SQL Trainee, I developed foundational skills in database management, focusing on SQL
queries, data manipulation, and database design principles.
Company industry:
IT Services

Education

Al-Balqa Applied University

September 2020

September 2020

Bachelor's degree, Computer Science

Jordan

Skills

APPLICATION PROGRAMMING INTERFACE API
Intermediate
APPLICATION PROGRAMMING INTERFACE API
Intermediate
ASP NET
Intermediate
ASP NET
Intermediate
C# PROGRAMMING LANGUAGE
Intermediate
C# PROGRAMMING LANGUAGE
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
DATABASE DESIGN
Intermediate
DATABASE DESIGN
Intermediate
NET FRAMEWORK
Intermediate
NET FRAMEWORK
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
WEB APPLICATION DEVELOPMENT
Intermediate
WEB APPLICATION DEVELOPMENT
Intermediate
WEB DEVELOPMENT
Intermediate
WEB DEVELOPMENT
Intermediate
WEB PERFORMANCE OPTIMIZATION
Intermediate
WEB PERFORMANCE OPTIMIZATION
Intermediate

Social profiles

Github
Github
mhmdjabr.github.io/MyPortfolio/

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
ASP.NET MVC Web Application – PSUT